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Wallington Post Office

92 Woodcote Rd, Wallington SM6 0NG, United Kingdom

Wallington Post Office
Post office
1.7
92 reviews
8 comments
Orientation directions
9V52+93 Wallington, United Kingdom
+44 345 722 3344
postoffice.co.uk
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
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Faraz Siddiqui
Faraz Siddiqui166 days ago
Very rude staff, they allow you to enter the post office but refuse to serve you even if you've been in the queue for some time and it's just last few left in the queue. One of the lady serving customers left even 5 mins before despite seeing the queue in front of her.
Neela Somas
Neela Somas196 days ago
This is a worst post office with rude and lazy staffs. Specially the staff karuna. She has no idea how to handle the job or how to communicate with customers. She has no patience to help the customers. She put her hand on her forehead and clearly shouted at the customer, " I can't deal with this job anymore". If she is that much stress to do her job, then she has to leave the job. I've read many people's complains about this post office. What an embarrassing to Royal mail. If she find difficult to handle this small easy work, why royal mail is still keeping her. Please please please Royal mail, remove these 3 staffs and employ some decent, experienced and pleasant staff to this post office. People comes to this post office had enough of their nonsense.
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K Mistry
K Mistry227 days ago
One star is quite generous considering the experiences I have had. I was there about 3 weeks ago! This is my last time and I’d never want to waste my time queuing up for an hour and 15mins just to send a recorded post! I went there during my lunch hour, what a big mistake, I had about 11 people in front of me and only one person serving! I think her name was Wanda! Great lady trying to do passport applications, postal orders, driving license application, regular parcels and then keep running around to help the guy who came to collect the parcels. She had to go and help this customer who was at the front of the queue for preordered travel money, he got sent back by the person at the travel money desk to say he had to join the queue as Wanda will help, then the lady at the travel desk closed the counter and went for her lunch! Wanda was unable to help the customer (after he queued up for 40mins or so!) as she needed to have access to the safe, the travel desk lady eventually returned but they couldn’t open the safe! All this time whilst Wanda was running around trying to do 150 other things, all the customers ( including some elderly who couldn’t stand in the queue) were patiently waiting in the queue! During this time there were people queued up for the travel desk - there was no communication to say that the desk were closed. I felt for this elderly couple who queued up for ages, I went up to them and told there’s no one serving and the lady was on lunch. Finally when I got to the desk, Wanda told me they got rid of all the staff, and she was on her own all day - most of the week! Then they have posters for “staff do not put up with abuse”, if people queue up for hours, by the time they get to the desk, they are going to be tired and frustrated! No consideration for their customers! Do not go to this place if you have mobility issues or not able to stand for a long time!

A few months back I had to send something and I rushed to this post office at 5:10pm, i had about 6 people in front of me, two cashiers but only one serving, so took ages and then it was 5:30pm, there were only four people left (including me), they refused to serve! This lady (blonde) was extremely rude and she said she had a long day and she wanted to go home! Shambolic! Disgusted the way they treat their customers! They need more staff and customer service training! Avoid at all cost.
Ratna Krishnan
Ratna Krishnan258 days ago
I have been in several times, always found very minimal staff servicing customers and queue even going outside of the shop sometimes, no urgency in serving or care about customers. Finding elderly people and people on wheel chair are waiting long time on queue.
Susan sammons
Susan sammons258 days ago
Closed 3.5 hours early leaving my foreign currency trapped inside. Woman was at the desk but said money had been locked away. Closed due to no staff. But she is staff? And not a strike day. Unreliable and unapologetic.
Teresa King
Teresa King258 days ago
Appalling, only ever 1 person serving so having to deal with everything & queues outside the door which I am currently at the back of, I have stopped using this one about 12 Mths ago it’s awful but had to come next door so decided I had nothing better to do with an hour of my day but wait in the queue !! I will never ever come back again, have made the post office in the newsagents at hackbridge my local one
Mason Green
Mason Green288 days ago
Shocking staff member, seems like she hasn’t got a clue on what she’s doing. They seem understaffed which is horrible to run with. Highly recommend you avoid this post office. Very generous on giving 1 star, I wish there was an option of 0 stars.
Alex !
Alex !2 years ago
Worst post office. Always understaffed. Queues extend out if the shop and one staff member for a queue of 20 plus.
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