City of Swansea Post Office

Not happy at all with the service from ‘Angela’.
I’m a regular at the post office and usually all of the staff are lovely to talk to and more than happy to help but this time was shameful. The lady was extremely rude, offering pretty much no help what so ever.
When I came back and spoke to the manager, she was very kind about the situation. However, Angela was walking out of one of the offices and when asked why she had been so hostile - she gave nothing but an attitude filled reply which was allegedly an attempt at an apology.
Disgusted and disappointed with this behaviour towards a regular customer.
We all have bad days but that’s not an excuse to be that way.

The staff are friendly, chatty, and helpful, and there is an absolutely delightful American lady working here who is a joy to speak to. However, the queue times are appalling and have been really bad for some time now. I think this is a staffing issue (half of the tills are closed) so expect to be waiting 10-15 minutes to collect parcels at the best of times.

Poor would be an over Exaggeration of how bad the customer survive is here!

Not one bit apologetic about the waiting time to anyone that they served and to top it off the attitude from the one women working on till 4 today (25/7/22 @15:39) was close to insulting!

None of the staff ever seem happy, engaging or even welcoming to any of your customers.

Appalling throughout! They need to FIND NEW STAFF that will bring new life to the office or I recommend you go somewhere else for your post office needs!

Called in to use passport renewal check service. After queuing was told the tablet wasn't working and offered a firm instead. Not good enough from an office in a big city like Swansea.

As a regular customer for the past eight years, literally 350 out of 365 days a year, there’s a huge queue, service always very slow as because there’s only two ladies working there every times. I suggest they need better management and hire more staff. Just visited again on 3rd of November. One lady serving with a huge queue all the way to the escalator where customers come up! Extremely slow.

In a completely unprovoked outburst, a staff member was verbally abusive (shouting in my face), outright lied multiple times, and illegally opened my package just to make a petty power display.

Based on other reviews, this is not an isolated incident. I filed a complaint over this where the Post Office formally acknowledged that it happened, saying that action was being taken.

Whatever issues this person has, they need to be resolved before working here again. Truly one of the worst customer service experiences I have ever had.

I went there today hoping I can send some letters to Poland before going back to London. Lady shouting at me that no letters are going today and I have to go back tomorrow. Obviously won't be back tomorrow if I travel back to London this afternoon. No understanding, no customs service!!!

Do not waste your time.
I tried to use the self-service but it required a staff member to verify the transaction etc, I tried to get help from staff at the currency exchange and the woman SHOOED me away and rudely told me to join the queue, unacceptable customer service. Also tape your parcels properly before sending because apparently Royal Mail doesn’t provide them with tape as it is “sold downstairs”. Never visiting this branch again