Aspect

Before you call Aspect to come and do any work for you. Google another company and find some oneself and save yourself the hassle. It took them 8hour (and just under £1000) to unblock a couple of urinals. They are either employing tradesman that don't know the job or haven't had any training or they are just taking the taking there customer for a ride when they do the jobs.

Like I said, go somewhere else. It willed up being easier and undoubtably cheaper!

Attention!

Please be careful with this company as they are scammers!
They just sent someone into your flat with zero knowledge, even minor work can not fixed it, and Their drama was “I need to call, and expertise on this task” then they will ask you to pay the minutes visit. Do not provide your card details, as they will charge you double immediately without first sending the invoice. And Even nothing happens
With the repair.

Great service start to finish from initial phone booking to the days the job ended up taking, a much harder job than initially though, but carried out with great communication and clenliness, most importantly found the broken drain that another well known company missed.

Avoid this lot. Had a leaking toilet so asked Apsect to come look and provide a quote for repair. They quoted over £600 to repair, saying it was a 3-4 hour job. Obviously I rejected the quote and went back to shopping around. However, they went ahead and processed payment using the card I had on file. Now in a battle to get my money back.

And the repair? Got someone local to fix it which took under 15 minutes and cost me next to nothing.

Booked for a handyman; told they would arrive between 12-5pm (which is quite a big window and definitely meant i had to be home all day), they did not arrive. Called them to inform them of this and cancel (as they had my card on hold) and they tried of charge me £50 plus VAT for cancellation!! Avoid at all costs!...The google reviews are low for a reason!

PLEASE READ BAD REVIEWS BEFORE BOOKING WITH THIS COMPANY AND DON’T GIVE THEM YOUR BANK CARD DETAILS!

We requested an engineer to visit our office to fix a dripping tap and 2 blocked sinks (bathroom sink and shower) we also had a slightly blocked kitchen sink where the water would take some time to drain. The engineer spent 8 hours on our property!!! 4 of those were spent fixing the blocked sink upstairs – his comments were - Attended site located issue with blocked basin, cleaned out trap and used chemicals downstream to remove hair build-up. How on earth did this take 4 hours??

After the 8 hours spent on the property, he had only fixed one blocked sink and installed a new kitchen tap and identified that we needed a new saniflo macerator.

Since his visit our kitchen sink is now completely blocked, and not draining, which wasn’t the case before his visit, (as per the engineers’ comments in the follow up email) and our toilet is also now completely blocked, again this wasn’t an issue before his visit.

We were then charged £1,473 and as far as we are concerned the matter has been made worse. Further, they debited the invoice amount straight away without us giving consent to do so or allowing us to check the invoice to confirm it was valid.

Aspect then sent through a quote for a further £2,545? In total to fix 2 blocked sinks, replace a dripping tap and fit a new macerator they wanted to charge just over £4,000?

We complained about this on the 10th Jan and it took them 2 days to respond knowing we had a completely blocked toilet and sink.

During this time, we had to employ an external company to fix the problem as it was taking too long to receive a response from Aspect. We were also told that two saniflo macerators needed to be replaced, not just the one. Why wasn’t this picked up when the engineer was on site for 8 hours?!

Also, the external company we used charged over a £1000 less than the quote Aspect provided.

I can’t help but think if we had the external company in the beginning, we have saved a lot more money.

Aspect never bothered to respond to my last email either.

NEVER AGAIN WOULD WE USE THEIT SERVICES!!

Worst company I've ever dealt with. Pricing promised, not same on invoice. Absolutely abysmal customer service. On hold for more than 30 minutes. Tried to escalate to a manager and they were, of course, conveniently in a meeting. STAY AWAY!

SCAMMERS !!!!!! AVOID AT ALL COST live with a blocked toilet than contact them. Worst service ever, I have a toilet which is still not completed since FEBURARY but taken all the money the amount was in in 5 digits and I don't know what I was thinking when I hired them again to change a tap a simple tap it took them 5 hours and was handed a bill of £600+ which I paid by cash and then to find out them have charged by card as well. When I contacted the company they said the plumber is saying he did not receive any cash *wow* on top an assistant name Hollie Whiteman rather than trying to resolve emails me this "I understand you spoke to my colleague this morning in regards to a payment for works carried out at your property. The engineer has said that no cash was given on site and so a card payment was processed from the card provided at the time of booking." What a great response to someone who is saying I have been wrongly charged when I called to say well can I speak to a Manager am told she is the manager and is too busy to come to the phone and the poor guy who was trying to help says "I can't take sides" when he is confirming the receipt says paid in cash !!!!! what jokes then I find out she is just a "Trade Assistant" so this company is full of liars and never hire them !!!!