Gps lettings Ltd

Great move-in process with GPS, can definitely recommend. Excellent communication from arranging the viewing, to pick up of keys and the admin in betweem. Such a pleasant team to deal with too, a real pleasure.

I'm really happy with the service so far

I couldn't recommend gps lettings enough! After recently losing my partner who was renting our home from gps, they have been amazing,. They have
been extremely professional, supportive, friendly and efficient in helping me to take over the tenancy and have made a very distressing time for myself and my children a lot easier.

I would highly recommend GPS. As a landlord, I found them efficient, quick and profession at dealing with all my queries and providing valuable and helpful advice. I have used them for over 5 years and for each tenancy, the process had always been managed smoothly and at a professional manner.

If you really want a good house for your money, then avoid the GPS lettings, as they are crooks and want money without providing services. They rent damp and mouldy houses with new paint. The damp and mould can be worse just after a few days of moving.

GPS lettings have been truly superb throughout the process of my tenancy. Robyn is an excellent communicator and made everything run smoothly. I highly recommend this lettings as they are proactive & efficient. God bless all the staff there!!

Jordy

I am really sorry to say our experience with agency is not good. We did not knew the demp and mould condition of house before moving and suffered alot whole period we stayed. My kids and me got skin reactions and ashtma problems in this house. The truth is that agency staff is blaming us for house condition. Staff behavior was rude they were instructing us to clean walls, and roofs every week with bleach. Even I was in third trimester of my pregnancy I was cleaning their walls with bleach. We just end the contract early I could not let suffer my new born. GPS knew condition of house but they giving pressure on us, We did not left your house filthy and dirty. We know very well how to keep house clean. The things you are talking are all wear and tear, except the walls and roof.You don't need to be worry about our young children we just end contract for our children sake, your company even was not ready to solve the issue. We rented a house for living we paid you for that. We were not rented to clean your house dirt. So please stop posting such nonsense comment.

𝐈 𝐡𝐚𝐯𝐞 𝐧𝐨𝐭 𝐞𝐧𝐨𝐮𝐠𝐡 𝐛𝐚𝐝 𝐰𝐨𝐫𝐝𝐬 𝐟𝐨𝐫 𝐦𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐚𝐭 𝐈 𝐡𝐚𝐯𝐞 𝐰𝐢𝐭𝐡 𝐆𝐏𝐒 𝐋𝐞𝐭𝐭𝐢𝐧𝐠𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞𝐢𝐫 𝐡𝐨𝐮𝐬𝐞 @ 𝐃𝐨𝐰𝐧𝐛𝐚𝐧𝐤 𝐚𝐯𝐞𝐧𝐮𝐞 𝐛𝐞𝐱𝐥𝐞𝐲𝐡𝐞𝐚𝐭𝐡, 𝐃𝐀𝟕 𝟔𝐑𝐓. They are cheater and lairs who cheat and dodge people for money.
When we viewed the house, it was newly painted. It was hardly feel that the property has sever damp and mold issue. However, we spotted two points in the master bedroom. After our viewing, the second day we talked with the Evelina@GPS letting, she told me these marks are there because this is old property. We believe on them, and we agreed for renting the house. We moved in the house after two days of our viewing.
Just after 10 days of moving into the house, we saw damp and mould on the walls, and ceilings in all rooms, kitchen, and toilet. Even though we ran the heater for more than 20 hours and ventilate the property, but the damp and mould kept spreading to other places.
When we informed the GPS lettings, they just told us for cleaning
the damp, ventilating the house as their work is only the passing of message to the landlord.
They did not provide you the contact number of the landlord. Because they just want to pass the time, they need your rent without providing services.
From November to April, we used to clean the damp and mould for more than 3 hours on every weekend in order to keep the house clean and tidy.
Because of serious mould and damp in the house my children and got allergy and breathing issues as well as mental and psychological difficulties.
After chasing them for 5 months, finally I complained to the Council Environmental Health Department. The council officer inspected the house twice and took the damp and mould readings from the walls and ceiling, their device indicates the highest readings (As shown in the picture). Even after the council inspection, they did not solve the issue except the installation of tiny fan in the bathroom.
They did not solve the issue in the 9 months and wanted me to stay in the house, and they will solve this issue in the next 2 months. We left the house earlier than the expiry of tenancy agreement which was originally for 12 months. Now they want to keep my deposit and asking me to pay the rent even I moved out. They only care about the landlord, and they want money through cheating, lying and dodging. No matter how much you have been suffered and stressed, but they need your money through dodgy techniques as they said the damp and mould in the house is because of tenant breathing vapors. 𝐒𝐨, 𝐚𝐜𝐜𝐨𝐫𝐝𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞𝐦, 𝐭𝐡𝐞 𝐭𝐞𝐧𝐚𝐧𝐭 𝐦𝐮𝐬𝐭 𝐧𝐨𝐭 𝐛𝐫𝐞𝐚𝐭𝐡𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐡𝐨𝐮𝐬𝐞. Because their house will get the damp and mould.
Now we have launched the complaint to their regulator for our deposit as well as the compensation of our financial and psychological losses. We also have asked for the return of 9 months rent that we paid for the house that couldn’t be rented.

GPS Lettings - a small look into our experience with you;

My partner and I have just received the remainder of our deposit back from TDS, it is unfortunate that the landlord felt the need to go down the route of trying to claim our deposit for themselves as we felt it was unnecessary stress for everyone involved. We do hope that the report made by TDS hasn’t affected the relationship between yourself and the landlord. The report does state that the dispute was ruled in our favour due to the inconsistencies and general incompetence put forward in your firm’s report. I also hope that the landlord is now much more motivated to get a second, less outrageous quote for the renewal of the carpets now that it’s been declared her responsibility and not ours. I commend her for how quickly she was able to get a professional in to look at the carpets when she would take weeks, sometimes months, to deal with any issues that were raised by us, such as the mould/damp. As well as this, we are glad to see that the landlord is no longer as picky when it comes to choosing professionals to work on the property as she was when we would ask for someone to solve a problem. Before she would often send 3 or 4 different workmen round and ultimately not choose any of them to complete the work, so she is clearly improving in this area. We have the disturbing suspicion that the landlord isn’t actually selling the property and only used that as reason to lawfully evict two tenants who raised issues with her and if this is the case then we would suggest not using a reputable firm such as TDS as they are able to see through your deposit-snatching claims that are about as watertight as a smashed cup. It does worry me that this might happen again to a tenant who might be vulnerable and would pay whatever you demand from them as your priorities always seemed to lean towards the landlord and not the welfare of the tenant. This is not slander and we are more than justified to question your integrity. We have been exposed to your underhand tactics on many occasions. Just one example out of many was the time that we reported to you that the bathroom window was broken from the outside by our neighbour’s children. The builder who came to replace the window told us that the landlord has to pay £150 to replace it and lo-and-behold the following day we were contacted by your agency demanding that we urgently had to pay £150 because we had a cat that you were 100% aware of when I originally moved in. This poor cat was then used as a scapegoat once again by your firm in your attempt at stealing our deposit, stating that the cat somehow caused damage to the hallway stairs. This was clearly caused by shoes and comes under ‘wear and tear’, unfortunately our cat isn’t able to measure out perfect shoe-sized holes and if he could then we would be millionaires and wouldn’t have to rent from cowboy companies. Other than this it’s been an absolute pleasure to rent with you and you are to be commended for your speedy service at times, such as when rent was less than 24 hours late, urgency that strangely seemed to falter when we raised issues that required attention.

Warmest regards,

Amanda and Ryan

P.s. attached is a picture of our wicker basket, showing the level of mould we experienced here.