Masterfix

Sadly disappointing.
Our rental property's management company uses Masterfix as their 'go to' resource for out of hours work.
Having had an electrical circuit trip three times on a friday night (and with two young children in darkness) I contacted Masterfix to help. Their admin staff were understanding and helpful and in fairness their response staff were sent quickly.
The electrician sent couldnt have been more unhelpful; his surly attitude could have been excused had he sorted the problem but his excuses as to why he couldn't fix it didnt ring true...eventually he said he had other 'emergencies' to go to

Kids in the dark....went to another company

I didnt want to write an unfair review. This is the third time Masterfix have visited my property over the last 3 months for electrical faults. I appreciate that as an emergency solution they cannot be held accountable for a property's electrical wiring but not once did they provide any kind of fix

Terrible customer service. Engineer came over twice to our flat, saying our boiler was fine, no heater for over 2 weeks and they kept saying there is no problem with the boiler. I would definitely not recommend this company to anyone as they have not only being useless, but quite disrespectful with their customer service.

Masterfix like to create a security risk my leaving keys for an unattended property.

A fox passed away in my garden and an operator decided to dump the carcass on top of child's play equipment.

Their attention to detail is appalling and I appear to have wasted my time producing a report detailing snagging and correction works due to their inability into quality control management and focusing on rushing through the works.

I can only discuss my own experience with this expensive central London contractor.

ABSOLUTE SHAMBLES!! The surveyor never turned up to the job. The builders caused more damage than they fixed! Paint on my furniture and radiators! Customer service was dreadful and basically just told me the incomplete job and damage was my problem and not theres!!! AVOID AT ALL COSTS

I have worked with Masterfix on a number of projects and they are a real pleasure to work with. Friendly, efficient and organised!

Horrendous services - even though they replied to my comment saying they will look into our case if we emailed them, I did emailed this person called Chris Ball, guess what, no reply! Employees who work for this company should be ashamed, such a scam.

They were appointed by insurance provider to address subsidence issues internally & externally. Awful experience. Took months to schedule date for repairs then they walked off the job. Rescheduled to return a month later for 3-4 days and worked only 1/2 day. Didn’t complete their work scope. Emails and phone calls went unanswered and plenty of lies along the way. Terrible service.

Strung me along for weeks. Wasted my time and money with them. I had to constantly chase them up daily.
In the end went with Pimlico Plumbers, job was done rapidly and wasn’t much more expensive.