YourParkingSpace

I booked my car into the Premier Inn car park at Dover, before boarding the ferry to Calais. Everything was straightforward. No problems. However I did make a last minute enquiry about changing my day of arrival and didn't get a reply until it was too late. In the end it didn't matter but I would have liked a prompt response.

I had 2 separate bookings held for a car park in London. Both bookings were made well in advance. YourParkingSpace cancelled and refunded my bookings without consultation with me regarding any alternatives that may be available. I will not use this company again and I definitely would never recommend their service. Once your booking is paid for. I Believe that it should be honoured without excuse.

Truly Hopeless

It is difficult to remain objective after receiving service this poor, but I shall attempt to do so.

After having booked my first space with them I phoned to arrange my arrival a week before only to be told by the space's owner that it is not available and should never have been sold.

I assumed this was just unlucky, so transferred my booking to another space only for the same to happen, the owner was not aware to the space being listed or consenting to my use of it

Having been failed twice I decided to leave with the hope of a quick refund to use a different company. 3 weeks later and I'm still waiting and may have to take the matter to an ombudsman!

I did end up booking with ParkLet and have nothing but praise for them, showing that this simple task of renting a space can be done.

I can only advise in the strongest possible terms to avoid these fraudsters and take your money elsewhere!

Terrible. I have used Your Parking Space twice now. Both times the parking space wasn’t available when I arrived. The first time was when I had a plane to catch and nearly missed my flight because I couldn’t park where I had booked. The second time was 2 days ago, when I had to rush to hospital to see my father, as he had had a heart attack. I booked a parking space using the app near the hospital, but when I arrived there was already a car parked there. It took 40 minutes of knocking on the property door and calling the owner for them to respond and move their car. I missed my father’s heart surgery as a result of this. Why are spaces listed as available when they’re not? Impossible to contact their customer services. I wrote a complaint email about this but was fobbed off with a generic reply. A terrible and stressful service. Please save yourself the trouble and use a different parking service.

We booked for a week at North Street, York and were highly impressed. The booking process was quick and easy on line and the price was more than reasonable at £46.50 from 9am Friday to 9am the following Friday. The directions given made the car park easy to find and the barrier code worked first time with no problems at all. The car was safe and we had the stress and hassle of finding parking taken off our shoulders. I'll definitely use Your Parking Space in the future whenever I'm staying away from home for a few days.

Easy to find and access instructions we simple to follow. Paces not that clearly marked though. Although the instructions stated (park in green spaces) it would have been better had the instructions stated “Park in spaces marked with JP green initials” as this is a shared parking space. Cheap as chips for London centre parking £23.49 for 24 hrs is a bargain!!

Honestly one the best parking spots around Docklands, the safest I felt leaving my car here. I didn’t pre-book anything, it was recommended by the hotel staff and I drove through the barrier and told the security guard I need to access the parking spot, he let me through. I parked and use the machine to pay based on the exit time and it was £20 which was absolutely fine compared to other places. I got my receipt by email as well.

It’s the first time I’ve used something like this, and was a little apprehensive, but it was very easy to use the service. Selecting and booking a space was clear and when I arrived, the owner was available for me to check I was in the right place! The location was fine for the hospital, a bit confusing and a bit of an up and down trek, but not difficult if you’re reasonably fit. I wouldn’t have wanted to do it a couple of years ago, before my knee replacements though!! I thought it was good value and would use again