Parnell Jordy & Harvey

Made a phone call to enquire about a property but the agent was busy and never called back again. The person on the line who seemed a senior agent was calling me "mate" and sounded disinterested. Looks like these agents need some customer service training.

Professional and friendly. Very knowledgeable about the village and the local community. Honest, reliable and great guys to do business with.

Helpful, friendly staff of an independent estate agency, who have a full knowledge of the properties they have for rent and sale, are well informed of the current market with excellent local knowledge.

My wife and I have known PJH for many years and have bought and/or sold around 4-5 homes through their office in Overton. Last year we decided to move and invited 3 agents including PJH to provide a valuation. Martin Fielder at PJH is well-known to us but we still felt we should explore other agents offerings and services. However Martin and his team’s local knowledge and his viewpoint and advice on our property and value won us over. PJH did provide a valuation considerably higher than the other two agents but their advice was that with our unique property, and in a prosperous market such as Overton, we should aim high. They were right! We had many viewings and achieved a figure close to the asking price and over 10% higher than the valuations provide by the other agencies. It’s not all about the money of course. The local market knowledge and experience within PJH is reason alone for anyone to place their trust in them. The service provided by Martin and his team of Bill, Russ and Sue was exemplary and their marketing, negotiation, and post-offer support was spot-on. Martin himself is also very actively involved in the local community. We completed our sale in March 2020 and have now moved away from Overton. We will be maintaining ties with the village and if ever we look to move back there PJH will be the first number we call.

Really disappointed with PJ & H customer service. We have recently bought a property with PJ & H, and since we have moved in, we have discovered several major issues (mainly involving plumbing). I have since sent two emails stating our issues, and would have appreciated a response, but have received absolutely no response from them. Even during the purchase period, they were very slow with replies, and it was always down to me to keep chasing. Overall, very disappointed with their service.

The staff are polite and helpful. Everything went well till the referencing.
Unfortunately my landlord lied about me and the agency don't accept me. Even refused to let me know what went wrong.
It is not their fault why my referencing failed, but holding back information which is clearly about me is against the UK data protection acts.
Also don't accept any proof and don't show willingness to hear me out about the fact my previous landlord false claims.
If they clear and transparent in that point I give them a 5star even don't getting the property.
In this case however be careful. They are not that amazing as the first impression. And I'm not sure how helpful they are in the future.

Been waiting for Parnell Jordy and Harvey to arrange repair work to be carried out since the 23 February 21, it is now August!!!!! I have call and emailed every week and just get the same response of someone will call you back. To date I have never received a call from them. All I would like is for them to do their job and arrange to have the work carried out. Overall very unhappy and would advise people to stay away.

Exceptional local knowledge, the team take part in the community, promote businesses and organise local events. Professional and friendly.