Nicholas Humphreys Estate and Letting Agency - Durham

I'm renting one of their student properties in Durham. They almost always ignore emails with any issues you have, and you'll have to resend them multiple times before you get a response. For the first few months I was in the property I didn't receive any advance notice of viewings, which is extremely unprofessional. My partner who is also in the same property has never once received a response to her emails or messages.

They manage the internet for us, but when payments are due will not let us know until it is late, at which point they will threaten to cut it off if payment is not received immediately. They basically work through threats.

Would definitely not recommend.

We couldn't be more positive about our experience with Nicholas Humphreys, and Robbie in particular who dealt with our property. We recently used Nicholas Humphreys to sell our existing property and found the process very quick and simple.

We found them very professional and always at hand to answer our queries, as it was the first time we had sold a property we had quite a few questions and nothing was too much trouble.

Our house was sold very quickly and we were kept informed of every development the whole way through.

Excellent service from start to finish. Couldn't be happier or recomend more highly.

Thank you Nicholas Humphreys!!!

Fantastic experience with Nicholas Humphreys acting for the sale of our property. Robbie, in particular, was brilliant throughout the whole process, and we received continuous updates and support at every stage. Our property was only marketed for a short period with multiple viewings, and a sale was agreed immediately after. Thank you for making the journey to completion as stress free and smooth as we could have wished for! Couldn’t recommend these guys enough.

I'd advise people, students especially, to avoid this company. I went to a viewing with my current housemates at which the estate agent told us that we wouldn't be allowed to see the contract until after giving them a £400 deposit. They claimed that this was "standard practice" because, they didn't want to draw up a contract for us not to sign. The reality is that this is not the case at all. All estate agents and most landlords will have a standard form contract that they will make minor adjustments to if necessary. The landlord I'm with currently was more than happy for us to take our time to read the contract before signing or providing a deposit. The same agent also attempted to pressure us into signing by saying that there were very few properties available on the market. A quick search online and chats to other student renters showed that this wasn't true at all and that, it was more than possible to find a property as late as January. Overall, very unprofessional and clearly set on taking advantage of ill-informed students.

Robbie and the Nicholas Humphrey’s Team are very knowledgeable of the local area with excellent customer service skills. From the onset this was a first class experience, always communicative, straight forward, professional and a pleasure to work with. Would highly recommend them!

Robbie and the team at Nicholas Humphreys are outstanding. From start to finish they were totally professional. I cannot recommend them enough - great company to deal with !

My experience with Nicholas Humphreys has been exceptional and professional. The staff are very polite, approachable, and knowledgeable. Their service was prompt and effective, and advice regarding mortgage brokers and solicitors extremely informative and useful. I wholeheartedly recommend them.

Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.