John Shepherd - Cannock

We would certainly recommend John Shepherd Estate Agents.
If you need an Estate Agent that offers great service and advice Sam Lawrence Senior Sales Negotiator is simply the best.
From the moment Sam came to our house he was totally polite and respectful, he took his shoes off before entering our home and that what we call courteous, he entered the house with a smile, Sam had a pleasant attitude and we felt comfortable speaking together.Sam is a down to earth guy he is open and honest a pleasure to to find, we believe Sam has attention to detail with great customer service and communication skills and a ready smile which made us happy customers,we believe Sam an valuable asset to the company.
Sam is totally professional has extensive knowledge, he provides excellent communication and follow up has the quality of being dedicated he gives support, devoted and focused.
Biggest Thank You To John Shepherd - Cannock and Sam Lawrence we would definitely highly recommend.

No hesitation in recommending for all your house sale needs, they don’t just care about getting the sold sign up like some but care enough to get you through to the end of the process, Adrian and Natalie go above and beyond to help with any complications and always keep you fully informed of any developments

Have rented out property via these agents for a while now.
Previously have had good dealing with Property managers and reasonable call out fees following authorsing same.
However the staff have changed and seems thet most be on income targets.
Please be aware that they will try to add on costs.Read terms and amend accordingly. Use your own trades persons otherwise you will regret( also ensure you add this to terms that they need to contact you before callout)Charged 260 pounds for callout to replace 2amp fuse in fused socket.Apparently this inc call out and hourly rate.don't know how long it takes to change fuse.
Obviously this high fee includes a percentage for Shepherds.
If you complain to property manager Julie expect a one sided conversation.
In nutshell ground there are loads of other agents out there.They will not charge you for the add on this firms will attempt to charge you for.

First Class all round! I’ve had reason to use Adrian and the team twice in two years. On both occasions I’ve had nothing but excellent, professional and courteous service. I would highly recommend the Cannock branch. Many thanks to everyone there

Smooth transition from 1st visit to completion! Being abroad, I expected lot of hurdles but the team was fantastic especially Adrian Giles! Thank you very much !

Ive been in the property over 6 years and I never had any issues with property management of the previous estate agency prior to John Shepherd .They have no interest in sorting out issues in the property or do any refurbishments to the property in 7 years, if you report anything online they want more information- more information photos serial numbers etc (I don’t work for property management so why am I doing half of your work ?) the estate agent didn’t even know where the serial number of the hob is , so how exactly I’m supposed to know ?!
how about you carry out an inspection and get the details needed ?they have an ignorant attitude and all they wanna do is sit in the office , not interested to carry out property management inspections when needed for the tenant , only the annual inspection for the landlord . This is an estate agent that don’t care about the tenants needs ! Also Julie darling I hope you are not making any commissions because your attitude screams “not interested in resolving problems “ just making money - talking to you is like talking to a wall - maybe you should educate yourself where the serial number of the hob is , please and thank you

Thank you to the amazing lettings team at Cannock. I was dealing with Faye who made the process as smooth as possible. I would recommend John Shepherd to all.

Were pleasant until actually getting the property. Some of the staff push for you to give them a review before you even get the keys.
Also please be aware that they will try to withhold your deposit so make sure to take videos/pictures in order to keep your full deposit.