Northwood incorporating Bassets

The rental market was really busy meaning that properties went up and then went straight off the market. So I called Bassetts as soon as I found a property I liked, they took my details but said they needed to check something with the landlord but they'd get back to me. A week later I heard nothing so I called back and the landlord had replied but they never told me. I needed to book a viewing so they wanted to check with the landlord. So I gave them my details again and asked that they updated me when they had more details. The house is now let and I've never been told anything. I felt like I was forgotten and ignored.

There's been a few new properties I enquired about and never heard anything back.

Now when I see a rental property put up by Bassetts I don't even bother enquiring. I've never had such bad service from a lettings agent.

From initial Instruction, valuation, marketing, viewing and communication the relationship with Bassetts Estate Agent especially Nathan has been exceptional, extremely professional and flawless. It has been an absolute pleasure using Bassetts and would not hesitate to recommend or use again. Thanks again for the excellent service provided.

I highly recommend this Estate Agency for managing the sale of your property.

The Management and team at Bassets have excellent customer service skills, based on their professional experience and Integrity, complimented by a genuine open and confident approach to all aspects of the process.

They maintained a proactive attitude at all times ,were reassuring and supportive regarding any questions or issues arising.

Helpful and attentive at all stages of the sale and always willing to provide updates and communicate efficiently and promptly with all parties involved.

I have been with Bassets for a long time now, as a local landlord, and Luke plus his team have always been fantastic. Thank you for sorting out my existing tenants in my new property and I look forward to working with you on my other rented one.

The service I have received from Bassets/Northwood has been second to none. Amazing communication and extremely helpful staff. Renting can be so stressful, yet with Bassets it has been a breeze! Emails answered almost immediately and nothing was too much trouble. I would highly recommend.

Fantastic estate agents. We purchased a house recently through Bassets. The estate agent Nathan took the time to answer any queries or questions promptly and was always available at the end of the phone if needed. The house we purchased was vacant and Nathan arranged for us to visit on several occasions prior to the exchange of contracts to make sure we were happy with our potential purchase. Overall, the team are very friendly and provide a brilliant service, would highly recommend!

We had a fantastic experience with Nathan. He was very responsive to my emails and any enquiries we had regarding the property whilst purchasing. He even went the extra mile and dropped the keys to us on completion to avoid any further stress on moving day for us. I would definitely recommend their services. Many thanks! :)

I would recommend this agency to everyone. We inquired after a house to rent as soon as it came on the market knowing how quickly rentals are going at the moment!! Nathan Pearce sent us an email that evening acknowledging our inquiry. An appointment was made for a few days later and thankfully our offer was accepted. We are relocating so it was important for us to find somewhere quickly.
Thank you. Nathan.