Rybec Homes Estate Agents

The agent was friendly and professional at the initial viewing, however, that's where the good news ends. A simple transaction with 'no chain' took twice as long as expected. Unfortunately, we were given incorrect information about the freehold/ leasehold status of the property. There was poor communication throughout between Rybec Homes and our solicitors. On the day of completion they were unable to provide us with keys. All in all I would not recommend this agent unless some of these failings are addressed.

Excellent staff and communications, have dealt with this company with a sale and letting and have found them on both aspects totally professional.
Will go above and beyond to deal with any queries that we or our tenant may have, great percentage on rental cost compared to other Agents. I would have no hesitation in recommending this agent. Five stars.

We bought a house through Rybec homes and it was meant to be a quick sale - the house was vacant and there was no chain. It took over 3 months in the end. I’ll let you decide if that’s a quick sale. Thankfully, we had an amazing solicitor! The EPC was 6 months out of date and no one seemed to notice, even when told we needed an updated one! On top of that, the manager Ryan was the rudest person we’ve ever had the misfortune to come in contact with. I’m not sure if he’s just arrogant, but that’s not how you conduct good customer service. Also, when ever we called and spoke to the receptionist she would seem to think that estate agents couldn’t talk to the seller - which is exactly their job when selling. The incompetence was beyond belief. That being said, there were some good people at the agency and I hope they find work in a place where they’ll really shine and not be tainted with their managers horribleness. We would never use them when selling.

Just wanted to say a massive thank you for making the sale of my home such an easy, stress free process! Nothing has been too much trouble and glad I chose Rybec to take care of selling my 1st home. Special mention has to go to Jonathan who's been fab keeping me up to date every step of the way! No doubts about it, if your looking to sell, this is the team you need.

We recently sold our house through Rybec and virtually a nightmare from start to finish. Admittedly first time bottom of the chain pulled out on day of completion and ongoing covid restrictions. Despite this there is no excuse for rarely keeping us in the loop. If it wasn't for the buyers estate agent keeping us updated or us having to chase Rybec (again rarely got back to us) we would have been totally in the dark. Even right at the end our solicitors and buyers agent rung to inform us of exchange and completion date, nothing again from Rybec. When we rung them the phone was answered by the arrogsnt Ryan whose response when told we weren't happy that we hadn't heard from them was to laugh. Customer service attrocious although apart from Ryan they are actually nice guys.
One saving grace was that the agreed they hadn't been up to the required standard and reduced their fee......however despite us paying they have failed to acknowledge the payment again surely something you would expect. Sorry we could not recommend.

I decided to move after lockdown, and wasn't sure where to start, phoned around a few estate agents and had a few come and look around, quote etc. Ryan came from Rybec on a Saturday and I must say was very professional, full of helpful information and didn't mess around, but the Monday my place was up online.
Kept me up to date when viewings were booked in, I put my trust in him and the place sold. Even with Covid and a local lockdown Rybec was great and I would definitely recommend and sell again with them in the future. All the best guys, thank you so much for your help!

We recently sold our property though Rybec Homes and we had excellent service from the staff. We can’t thank Ryan enough for the professionalism and brilliant service for us. This was a very stressful process with issues further up the chain, out of our control but Ryan went above and beyond and assisted with the enquiries regarding this to get them resolved.
I highly recommend Rybec - 10/10 ⭐️⭐️⭐️

We recently sold our house through Rybec. They were brilliant, such a lovely team of people, they communicated with us regularly and were great when it came to chasing up solicitors. I'm definitely not moving again but if I'd have to then I'd use Rybec! ☺️