Abbotts Sales and Letting Agents Cambridge

Rosie was the lady who helped me with getting my rent sorted for my new flat, i was running out of time to move out of my new place and she was great. I was quickly in and with loads of help on everything from paperwork to how to sort out extra bits to make the move simple and easy. My move in date was actually a bank holiday and she showed up to give me the keys even though it was her day off, absoute gem.

A fantastic service provided from start to finish. Forever friendly, welcoming and professional staff who were thorough but never pushy. The whole process of selling my old house was super smooth with no headaches. Even after more than 6 months after completion I am still receiving a great service including having any post forwarded on to my new address.

We bought our house through Abbotts and found them very helpful and knowledgeable. There were a number of problems with our chain, and Ruby Hase and her colleagues liaised with the other agents and parties involved to bring the matter to a conclusion as smoothly as possible. We are very happy to give them an unqualified recommendation.

Ruby and Joe were professional and supportive throughout our sale. They were very helpful and answered any queries we had quickly. Thank you for helping us sell our house and would recommend them to others.

Zita who came to show the property first thing in the morning of Saturday she showed kindness, respect while listening to all our thoughts questions and give us all necessary answers needed. Rosie send us emails for all the necessary matters needed to be completed. Homelet as a trust pilot in collecting data's is a very good and easy to navigate. The entire transition went all as planned and smooth.
Zita and Rosie went above and beyond.
Thank you and God Bless you.

I am very pleased with the work done by Abbotts for me; they have followed my house purchase step by step and were very helpful and courteous. In particular I would like to praise Joseph Roberts for his outstanding professionalism

We met Mitchell today to view a property in Cambridge. He was extremely professional, very knowledgeable and a great guy. Look forward to working with him in the future!

This estate agent has to be the worst I've ever experienced in my life - not just the worst, but worse than any agent by a magnitude of 5!

My mother's house was sold by them at the end of June 2022. My father instructed the branch manager, Alexandra, and my mother authorised him to speak on her behalf.

Since then, there was barely any communication between her and my parents - we had to permanently chase them to find out what was going on with the sale. This dragged on for the past 7 months. Every time we rang - the common response was that they were just about to ring the buyer and they'd get back to us. yet, they never did return the call.

My father tried to ring on various occasions, but every time he did, the manager refused to call him back - even though it was he who instructed her in the first place. She would ring my mother instead, even though it was made clear from the start that my mother wanted my father or I to be contacted to deal with the transaction.

My father, eventually gave up on calling as they would never ring him back, so it was left to me to call to try to get any response. When I got no response, I then had to tell my mother to go round to the office in Cambridge each day to try to chase them up. Any time my mother did, she would tell them to call her son - again I never received any call.

With the agent not chasing or doing anything to put pressure on the buyer to proceed, this went on for months. I was going back and forth from London looking for properties for my mother to purchase, not knowing when the sale of her property was going to complete and losing money on solictior's fees, searches etc, as the property we were trying to buy fell through. There was no sign of any exchange or completion date.

Multiple times we had to threaten to withdraw from the sale to get any kind of response from Abbotts or the buyer.

I made a complaint to the regional manager. He called me and said that he was going to be in the Cambridge office the next day and would get back to me with an update - he didn't even ask or want to know want to know what the complaint was about. The next day I never heard back from him, and when I rang a different branch to ask them to get him to call me he didn't bother. I tried to contact him again, and he ignored me once more.

Yesterday we were informed the buyer has now pulled out of the sale. A complete waste of time and something that could have been identified much earlier if Abbotts had been the slightest bit pro active and able to communicate better between each party.

If I were able to give a zero rating I would as a 1 star is way too kind. I'm not sure how they make a living in this profession.