Spencers Sales and Letting Agents Wigston

The service was excellent. All staff were knowledgeable, courteous and caring. The process was swift and efficient. When there were issues with the vendor’s side, I was kept updated with what actions they were taking to resolve the issue.
Using their in-house mortgage advisor also helped the two departments to collaborate and provide the best service possible.

Chloe Ireland, our sales negotiator and Gem Kucukdevlet our mortgage advisor were outstanding in the service they provided. I could not have asked for better associates. Chloe would call me every week to give me an update on the process so I felt comfortable and not stressed out. When there were issues, I felt Chloe genuinely cared in resolving the issue for me. I’d built a relationship with Chloe and Gem where I felt I was more than just a client; they took the time to give me significance.
I had no idea about mortgages and the process, but Gem guided me and took me through the process step by step and I felt reassured. He took the time out to get to know me and about my background. He would also keep me up to date with the mortgage processes and went above and beyond to support me when I had to change solicitors midway through the process. By him taking the time out to get to know me and my lifestyle, he was able to find the most appropriate and affordable insurance packages on the market; again something which is an alien concept to me but I felt Gem was looking out for my best interests.
Both of these guys are superstars and I would not hesitate in going back to them and recommending them to others.
They say buying a house is one of them most stressful experiences in a persons life; however these two made it an absolute pleasure.

Emma dealt with a sale of a property and was fantastic throughout. She was always available and never made me feel as though I was bugging her. She always responded to emails promptly and when she said she would call back at certain times, she always kept her word. She also went above and beyond to communicate with the sellers and do all she could to push the sale through quickly. Thank you!

Being a first time buyer, I went into the process with a lot of uncertainty and questions about house buying and mortgages.

Cem was my mortgage adviser, and he did an absolutely magnificent job of it. He went through everything at my pace, with clear explanations, and ensured that I understood everything from start to finish. He did a lot to reassure me throughout and no question was ever too much trouble. I cannot fault him at all.

Similarly, I had a great overall experience with the Estate Agent team too. Whilst I felt there was a big rush at the offset, the team were very proactive in helping me with my purchase, especially Jo and Emma. They were both incredibly helpful liaising back and forth with those involved, and along with Chloe, helped move the purchase forward when it became challenging.

My one criticism is related to the conveyancing team that Spencers recommended. Their delays and inactivity put my mortgage offer at risk of expiring, and ultimately prolonged a no chain sale to over 6 months. Fortunately, the work of Cem, Jo and Emma all helped to push the sale along to completion in time for my mortgage offer to still be valid, which I was incredible grateful for.

I would happily recommend the team at Spencers Estate Agents, and especially Cem for Mortgage Advice, and want to thank them all again for helping me achieve my dream of owning my first home.

I Would never sell my house using spencers Estate agents again. Absolutely no communication from them. I had to chase them for any update.I had to show potential buyers around my property myself. They were incompetent and lost important documents that our buyer had requested then had the cheek to say we never provided them, When I had stood in their office while they photocopied them so we had to retake the documents to them and I told them that they must have lost or not photocopied the full document. They called us rude and that how dare we accuse them of losing documents. Jo decided to get in touch with me two days before completion and rang our cash buyer while I was on the phone to her so I could listen to their conversation, which was highly unprofessional. She then said look what I am putting up with (meaning our buyer) you need to lower the price or she is pulling out. As if moving house wasn't stressful enough I feel chloe and Jo at spencers made it an absolute nightmare for us. I begrudge giving them a penny for selling our house and their customer service was awful. They also have since contacted my partner who had previously gave them a 1 star review asking him to remove it. How unprofessional can you get. We are intitled to leave an honest review of our experience with spencers and sadly this was it

Smooth and professional experience. Sold my house with them. Max was really personable and sorted out the valuation and marketing. Then worked with Emma who was brilliant at seeing the process through. Great communication, I was always in the loop and she really kept on top of everything. Emails were always with prompt replies and regular phone contact. Will be using again. Thank you

A very friendly and helpful team. They were extremely cooperative in getting our keys in time for our move to be completed on time.

Spencers were brilliant with our house purchase, in particular Chloe. She was absolutely brilliant, always on hand to answer any questions and would get back to us promptly. Wouldn't have happened without Chloe's hard work, so thank you Chloe!

We experienced an excellent service from Spencers (Wigston )all of the staff were fabulous. helpful, understanding to support us to find are forever home. Steph Jo Chloe Gem. Prompt service great communicate so knowledgeable when showing houses to buyers. They answer all your questions throughout the process in simple layman’s terms for ease of understanding. we were so impressed we placed our house on the market with them. with we appreciate all the support and dedication. thank you. Can highly recommend.