Airport Lettings

Terry and the team at Stansted Airport letting shave been fantastic. We had a fire in the kitchen and they were so good in sorting out the damage nothing was a problem and they worked through the weekend and out of hours. Can’t recommend them enough!

Just found a professional house share in the Stansted area through Airport Lettings. They have such a great selection of properties and when I spoke to the team at the airport. I really felt they listened to my individual needs regarding relocating and job role. I would recommend Airport Lettings to anyone looking to rent propeties whether you are from an aviation background or not.

Thanks to the Airport Lettings team, look forward to hopefully using your services when I’m ready to buy a house in the next couple of years.

Airport Lettings are the worst letting agents I have ever had the misfortune of having to deal with. I have now been without a washing machine for 3 weeks, & no one provides any substantial response, update, or assistance in the matter. I would NOT recommend leasing your property with them, as it is a complete waste of your time and money. I am hoping this complaint may generate some form of response, however am doubtful.

Terrible service, awful communication. Missed out on renting a dream flat because this company didnt chase up the landlord and didnt update or tell us any information. Was told repeatedly that they will get back to us but they never did, we always had to ring up and go through 2 or 3 people to find out any information. Avoid at all costs. Luckily we didnt get as far as to begin dealing with money. Stay well away!

I viewed a property 3 weeks ago and have got in touch with Airport Lettings 10 minutes after I left that I want to proceed and pay the deposit as soon as possible.
Have been told to wait until they get in touch with the landlord ever since, I chased multiple times and never got any reasonable reply. They kept telling me that they can’t get hold of the landlord. Today I found out that the property is probably gone, as it was advertised with 2 other agencies as well. Someone who pays 3 different agencies to rent his property would probably not ignore any messages or phone calls when someone wants to rent and is ready to pay asap! Absolutely disappointed and will never use this agency again. AVOID!!!

Poor service from the get go, I done all the work for them, found the place and even arranged things with the Landlady only to find out that behind the scenes somebody had been telling the Landlady that they could not get hold of me when I in fact told them I was happy to proceed. When I confronted them about lying they shrugged it off. We finally agreed a let, I sent them over the deposit and all the information required for the checks on 19/09/2019 and nobody has been in contact since. I have even chased a couple of times! Whether news is good or bad, communication is one of the core factors and to be ignored when in fact customers are the reason the business runs is completely unacceptable. Whether a landlord or somebody look to rent a place, I'd advise you to use another company. A company that earns the right to take a percentage of your money etc

AVOID AVOID AVOID AVOID AVOID AVOID ...

TENANTS AND LANDLORDS ALIKE ... avoid this company at all costs!

I know from talking to the landlady (who is lovely but very innocent) that they charged her £400 for gardening services before I moved in but when I moved into the property it was clear that no gardening had taken place, I didn’t have the heart to tell the landlady when we spoke but they are now trying to charge me for gardening services after I have vacated the property.

A similar story regarding cleaning and waste disposal.

Cleaning:

The house was filthy and dusty when I moved in and no they are trying to charge me cleaning fees even though I left the house far cleaner than I received it.

Waste:

When I moved into the property, the bins were left full of rubbish, not sorted appropriately and now they are trying to charge me for waste disposal.

I will be discussing with the landlady and can only imagine they will have made up some more fictional charges for her as well.

Moral of the story,

Landlord/ladies - find an honourable agency. (They will rip you off too)

Tenants - don’t go near, they will take you for everything they can.

Great service from Airport Lettings when we needed a short-term lease. Georgia was brilliant: so organised and a friendly voice at the end of the phone. Thank you to all the team at Airport Lettings.