Mundys Lettings

This was our first experience of renting for many years. We have been extremely impressed with the management by Mundys from the first viewing through to the return of the deposit. Intelligent use of Apps and IT eased inspections and maintenance was efficiently dealt with. When needed, courteous staff were always available by phone. Highly recommended.

Our experience renting a property through Mundy’s has been entirely positive. All aspects from initial viewing to deposit return were handled in an efficient and pleasant manner.

Overall a positive experience with Mundy’s letting agents. Always gave clear instructions of what was required from me as a tenant, which meant I was able to receive my deposit back in full.
Thank you to all the team members that I had dealings with over the 3 years of my tenancy 😁.

Having had to take over the property after a passing of a family member, Mundys dealt with us with compassion and understanding, i cannot fault how the entire Team including Hymie and Jack dealt with us. they have been excellent. great communications and fair in how costs and the transition of the property was handled back to the landlord.

Thanks again

Jack from Mundys was the first person I saw regarding the rental of my property. He also was the last as I felt very confident after chatting to him that he and his team at Mundys would secure a quick tenancy. My faith in jack was not misplaced. I secured a new tenant and I was kept informed throughout the process how things were progressing. Jack and his team, Julie. Amanda, Emily Donna and Bethany always were friendly and quick to respond when I had query either telephone or email. The fee was, I thought, competitive. I would recommend jack and Mundys and definitely would use them again.
Would recommend

My wife and I are returning after some years abroad, and haven't rented in UK for decades. I signed up with numerous agents in Lincoln, but Mundys were by far the most responsive in terms of sending out property details, and the whole letting experience has been much easier than I expected. I don't know if other agents do this, but Mundys set me up with Tenant Shop, who helped me to sort out utilities, broadband, insurance, etc. All in all, a very good service

being reliable tenants for 3 years-paying around 30,000 in rent never missing a payment through covid and kept the home in immaculate condition.at the end of our tenancy our last impression of mundys was unfortunately a disappointment.
Our time was up in our residence and work obligations meant we had to move.
I called Jack Mulhall and asked about the process of gaining our deposit back and needed some guidance , he replied with as soon as they get the keys back the deposit will be back in our accounts.
This obviously was later proven to be completely miss sold information.
Jack’s job role was to actively play part in disputes between landlord and tenant(apparently)It was the complete opposite, we were made to feel like we had no rights and everything that was being laid on the table was arguably not up for discussion.
My serious phone calls where taken humoured and left with sarcastic commentary. I remember asking him what he classes or as a company they classed as living wear and tear? he replied with “if I knew the answer to that I would be a millionaire”
When communication was put in emails after phone calls he later blamed me and my partner having miscommunication instead of taking responsibility for his own lack of customer service.
I truly believe that this man needs to re evaluate how he deals with customers and maybe takes pride in giving more customer satisfaction.as his service has caused upset and discontentment.

If I could offer any future renters any advice it would be to ignore any property that Mundys manages or lets out

Whilst the inventory they prepare looks legitimate, they will in fact claim it is worthless on check out. Mundys will withhold a sizeable proportion of your deposit to fix/clean areas of the flat that are deemed substandard on checkout. We were told that due to mitigate the spread of COVID that we could not be present at check out. We were not offered the option of a video checkout. Various items were stated as being below the standard of cleanliness at check in but with no photographic evidence to back those claims up. When challenged, and provided with photographic evidence of the poor state of cleanliness on move in, backed up by their own inventory they still failed to provide any photographic evidence of the items in question. Emily Otter continually failed to reply to emails throughout the whole rental period and her inactivity led to significant damp and mould issues in the flat that were never remedied. Jack Mulhall, the Assistant Lettings Manager, is incompetent and unable to engage in constructive dialogue. He will merely acknowledge an email, delay you and do no more. The senior management team at Mundys are equally useless and fail to engage with any complaints that a tenant may have. The whole company would rather keep landlords happy than look out for the best interests of tenants or listen to them when they have a valid complaint.

Do not rent from Mundys. Your health and bank balance will likely both suffer as a result.