The Estuary

Such a shame, food looked lovely that other people was served.
But after having our drinks delivered and asking if we could order some sandwiches we waited 40 minutes, finished our drinks and noone returned to take our order.
We also had to ask twice for the bill and wait a further 20 mins.

Wouldn't return!

I large Coke and I Latte Coffee £8. Haven't paid that sort of price in London. Will not be returning.
The waitress clearing and wiping the table when we arrived offered no greeting. Don't expect bowing or crawling but a simple hello would have been encouraging. Obviously no gratuity left.

Useless service by inattentive young female who was more interested in serving ladies champagne. Ordered 2 coffee an 1 tea an was told to sit outside. ,Over 20 mins later still waiting after asking where drinks were. Concentrate on ALL of your customers Estuary because business may not always be good!! Wouldn't return. Many more places to drink coffee in Lytham at a much cheaper price too!!

Service was ridiculously slow. Ordered coffees (overpriced) which came and we waited almost 45 minutes for food (beans on toast/ egg on toast and bacon barm) the egg on toast was buttered when we had asked specifically for it not to be so that had to go back.
The young girl waitressing just shrugged and pulled a face when after half an hour of waiting, we asked how much longer the food would be. Another member of staff then came and explained food would be coming shortly. We won’t come here again.

We found this little gem on a very busy Sunday afternoon when the Lytham 40s festival was in full swing. They were rushed of there feet ,but I have to say even though there was a wait the Eggs Benedict were well worth the wait .My Dad had an all day breakfast and my husband John a Coronation Chicken sandwich all of which was lovely will definitely be back.

Nice little bar cafe but the young girl/waitress never seems to smile and doesn't communicate with the customers never get an hello or can I help you just nothing unless you ask her a question been several times so not new to the job people like to feel welcomed when visiting a place

Poor service. Overpriced tea 4 .50. Chef shouting at young waitress disgusting behaviour. She should have told him to stuff the job. Wont be back.

We stumbled across this place after a short walk to the windmill and we wanted a drink. The young female server (with red hair) took our order she handed us a drinks menu, but she was devoid of any social skills. When our drinks arrived the iced coffees were served warm and in hot glasses so the ice-cubes were melting fast. I had a tea which was fine, but my partner ordered a latte but was given a coffee without any frothiness. I politely informed the manager the issues with the warm iced coffees and she didn't see the issue. It appears that the milk was either from the steamer or just warm to start with. She eventually offered to make 3 more which were delivered by the server who didn't utter a word and no smile.

We then discovered that they had over charged us by £1. This isn't a huge amount, but when a cup of normal tea cost 3.95 and the other drinks we had cost more, we felt that it should be brought to their attention. Firstly the server said that the till price is different to the menu price when we raised it. Then when the manager was informed of this she blamed the staff for putting out an old menu. I asked if the old menu could cause confusion and she ripped that one in half and. My niece didn't finish her iced coffee as she was put off by the first one, so they gave us a refund for that drink, and some small cakes as way of an apology.

Just before we left my daughter saw a sign in the window that read that in Autumn there is 10% off non alcoholic drinks. I popped back in and asked the manager if we should have received a discount and she said the owner won't do it (I was shocked at that response). I suggest that each sign that refers to the discount should be removed as it's confusing.

Overall it was an expensive terrible experience and anyone should think twice before choosing to have drinks here. That area of Lytham has many coffee places around there and it seems we picked the worse one. Hopefully the business sees my comments (and the others reviews with points for them to consider) and make amends. Hiring appropriate staff with a pleasant warm attitude would be a good place to start.