Sandgate Vaults

A very interesting restaurant in Sandgate - but in a good way!

The ground floor, where we ate, is a bright and airy space - almost like a showroom. But the basement (vaults) - a variety of spaces - is decorated very differently.

The food, on our visit, was good but the service was excellent. The locals seem to favour the vaults but the owners were very keen to show us the area and invite us to the end-of-evening shenanigans!

Definitely worth a visit!

3rd time eating here ,And it's been absolutely fantastic all three times there's little coves down stairs which makes it pleasant when eating as a couple or a full table of quess you can have a lovely natter without hearing the other tables, the menu has plenty to choose from and the staff are very friendly and professional it's clean and tidy and the owners visit each table which is nice ,shows they care for the customers

The Sandgate Vaults is somewhere we have walked past a hundred times and never tried but tonight we did and were not disappointed, the food was very good and the service was great. This is a restaurant of two halves upstairs light and modern, downstairs in the vaults is a bit more cosy and intimate.

Really disappointed. Family get together and birthday celebration booked for Sunday evening. When arrived told only roast dinner available although other diners were eating foods other than roasts. Service was non existent. Meals brought out and that was it. No asking if we required more drinks, had to ask for salt and pepper, mint sauce etc. No desert or coffees were available. Won't be going again.

Awful! Never come back here again. Wouldn't even rate 1 star if I could!
The family and I were really looking forward to a nice meal out. We passed Sandgate vaults a few times and loved the look of it. It looked super classy ... Oh how were we wrong.The manager
was a complete disgrace for customer service .

First of all we pre booked it the day before coming and we asked for childrens chairs we didnt get one. There was only one in the building. We sorted this out ourselves... Once our roastie arrived we noticed the table was really disgusting there was grime and sweat from were people sat there and left over meat in chuncks dried up on the table. Our baby wipes were black ! Yuck!We mentioned this to the manager after we ate our dinner because we finally got to speak to him when he managed to come to our table after managing to get waiting staff to get him.When the manager was confronted about it he decided to walk away midway talking to a customer which was rude itself! then decided to say it was taken off our bill. The waitresses who were really lovely took our dessert order previously to this and we was still waiting there expecting it because we got told by waitresses that we are still getting it and reassured them. He then came to our table and said YOU have to be gone by 3pm as we have another booking and I said we are waiting for dessert he turned round in a foul mouthed way and said "you're not having dessert the table was too dirty". We was so shocked. We left. Not just that customers around our table was saying this was shocking behaviour and I think the waitresses who was apologizing for there managers behaviour was embarrassed and shocked.

Never come here unless you want a dirty table and rude man who doesn't know customer service. However waitresses were lovely. Think there needs to be a food critic here or new management.

Booked for my birthday, was offered a seat in the 'cosy' downstairs, it was so damp, the walls were wet and mouldy and smelled awful. We had a concert booked so didn't have time to go anywhere else so gave it a try still. Beer was off, menus were dirty and half printed half hand written, there was no effort to serve us, we were not given cutlery until we asked after the starter arrived. Starter was a baked cheese, came uncooked and in packaging from the shop still, cancelled the rest of our order and left. Only thing saving this place was the lovely apologetic young waitress. I had seen good reviews but apparently the chef has since departed ways.

We had a great meal here last night for my wife's birthday. It was Pie night....downstairs was really cosy and warm with a nice atmosphere. They even remembered it was her birthday and put a candle on the desert which was a really nice touch. We will definitely be back :-)

Took a while to take orders and there was some order confusion but the food was great, the tables were big and spacious but also cozy. Would come again. Just be patient.