Palm Court Restaurant, Bar & Piano Lounge
Palm Court at the Grosvenor Pulford Hotel & Spa, Wrexham Rd., Chester CH4 9DG, United Kingdom
4.5
365 reviews
8 comments
43C7+VF Chester, United Kingdom
Location reporting
Claim this location
Monday: 7–21
Tuesday: 7–21
Wedneasday: 7–21
Thursday: 7–21
Friday: 7–22
Saturday: 7–22
Sunday: 7–21
Tuesday: 7–21
Wedneasday: 7–21
Thursday: 7–21
Friday: 7–22
Saturday: 7–22
Sunday: 7–21
Whilst service was efficient we had to wait for clean plates at the carvery for 5 minutes.
It was difficult to get anyones attention to pay the bill and we had to get up and seek someone out to do this.
On production of the bill we were charged for deserts which had not been ordered, and had to ask for this to be corrected. The bill was overcharged by some £24.
The service charge was not adjusted to reflect the overall bill.
Whilst I am not saying I would not book again, I could not be sure I could get a place in the main restaurant, which is why we booked in the first place. So was very disappointed to be sat in a cold corner where there is no atmosphere.
The food was acceptable but some of the vegetables too hard to inedible as were stuffing balls. Hard on outside and gooey in middle.
I would hope the food on al la carte menu is much better if I make a return visit. This was a pre visit to booking for a special occasion.
We sat by a lovely fountain in a lovely setting with a piano playing behind us.
Sparkling afternoon tea for two costs £33.00.