Mirch Masala - Coulsdon

Compared to many Indian restaurants in the area dishes here have more varieties of ingredients and spices and they offer a low, medium or hot option. Refreshing to have normal looking food vs bright red basic/oily creams for curries. Naans are lovely and super reasonably priced too. Have dined in and ordered delivery

Fantastic!!! I arrived 30 mins before closing expecting to be told they were closing. But no! I was welcomed in and given a menu. I had Lamb Jalfrezi, plain rice & roti which was wonderful. Fantastic service and superb food. thoroughly recommended.

Gone down hill drastically. Felt like a hang out for the locals ( boys/men coming in sitting around chatting, no food)
I'm sure it's under new management as the waiter didn't know a dish we have had many times.
Equally lots of key things are no longer available. We will not be back,its such a shame

Placed an order it was late by 1hr, called and the staff was shouting at each other and was rude over the phone too offering no support and had no clue about the order placed,
then the lady asked me to wait 25min more, still nothing. Finally Uber cancelled it and asked to write feedback, wish I would give negative stars based on the tel conversation I had

Ordered food yesterday evening. Food arrived late with items missing. Paneer tikka was inedible hard peices of deep fried paneer, alloo tikki was soggy mush with no dressing or condiments. Chicken biryani was lemony pilau rice with bits of chicken added to it. It was overall a very poor experience.

We ordered BarBQ, Deigi Chana (Chickpeas) and Naan breads last night. BarBQ wasn’t cooked properly, needed knife to cut the pieces ; Naan breads were cold and burnt at places. And the worst of all, instead of Chana (Chickpeas) , they delivered us Daal (with dominant cinnamon flavour) which we didn’t order. Called the restaurant & instead of apologising, the owner started misbehaving and wanted us to bring the Daal to his restaurant ( We told him , it was a “delivery” and the main reason we ordered a delivery coz we can’t come to the restaurant). Even after this explanation, he kept misbehaving and seemed to be have no manners to talk to the ladies.

In my opinion:
1. They need to learn how to behave with the customers
2. Need communication skills course
3. This restaurant has been closed multiple times due to similar reasons and the management has been changed few times, but still the attitude of the owner remains the same (No lessons learnt from previous mistakes). Now we know the reasons why they kept closing and opening.
4. The prices has gone sky high (even higher than Tooting branch) and the quality and quantity still remains the same or even gone bit less.
5. I normally don’t write reviews, but the behaviour of the owner on the phone to my wife was appalling and way below the expected from a restaurant personnel.

I placed an order today and both the papadoms and chilli sauce I ordered were missing. The absence of the chilli sauce spoilt my meal and I wouldn't have ordered kebabs if I knew in advance there wasn't any chilli sauce. Generally in my opinion the service is getting worse. Customer service isn't rocket science. A simple phone when they received the order could have resolved the issue.

The food was either tasteless, bland, dry or soggy. The waiter was nice but the food quality was rubbish. Never going back to this place again.