Nando's Bury St Edmund's

Pretty poor experience I'm afraid to say. Double chicken breast on the menu. What arrives is a really small, dry piece of meat. The chicken was so over cooked as to be dessicated. I don't know where nandos are sourcing their chicken from, but it's tiny. I wonder if I'm eating some early death birds... Just my thoughts out loud and not an allegation against nando.... Service was ok. The place was rammed and the staff were doing best they could. But only one till open so it was queue time..
Spinach was luke warm. Grains and beans a bit weird. Over all not a good experience and one to put me off returning to this nando. Thankfully my local one in London still smashes it. To sum up. Very small meat portion. Double breast of very small chicken or poussin.... Over cooked, dry, tough. Not recommended.

Staff were pleasant. Food OK although the slaw was dry & tasteless. The staff uniforms could have done with a wash. Dirty aprons. No attention to detail. And the whole place looked like it could do with a good clean & a lick of paint. I certainly will not return. And we dined at 12:45 not long after opening. Come on Nandos you are a major chain. Bury St Edmunds deserve better. Pride in a restaurant comes from staff & management first. Sorry.

Been to better nandos, chicken was very dry and over cooked. No check back was done once we received food, told a member of staff about how dry it all was didnt seem fussed, only offered a refund for the wings even tho we left over half of our mains. Few items missing from menu too.

Staff are lovely and food is delicious. I went for lunch with a friend for a girls catch up. Wasn't too busy or loud so we were able to easily talk to each other without shouting. Service was quick. You can order via a qr code or at the till, so super flexible.

Prime dinner time. Nice and busy. I tried something new which was the pitta butterfly chicken with halloumi which was nice.
Service to remove used plates could of been quicker but considering the amount of people in and where we were seated... its understandable

Had an early dinner with my husband and daughter, wait for a table was brief considering it was full of late lunchtime dinners. We were seated upstairs and had a view of the sun setting over the Arc shopping centre car park. Unfortunately the wooden shutter blind didn't quite filter out the sunlight from my eyes whilst we waited for our meals.
Table was clean with no sticky residue on it, and chairs and floor was clear of any remnant of food.
Wait for our meals was acceptable considering there were other tables also waiting and there was a big group (which had several tables pushed together) that was already eating.
The area to pick up unlimited drinks and cutlery was clean. This was monitored by staff and wiped up any spillages left by customers. Bottles and spouts of Peri sauces were clean and absence of dried in spillage.
Only negatives to report, ran out of sweetcorn side after usual lunch time dinners. Ordered a side of broccoli that was served very al dente despite being a limey green in colour. Also, order of a large side of fries that was to be shared between 2 meals. The large fries was served on the same plate as 1 of the meals.

Good chicken, it was hot, fast, and fresh. That spicy rice was especially good. I’ll have 2 servings of it next time.

The brownie was moist and rich.

Love Nandos, but quite often I find the food served is barely warm, it is never served hot.
Food seems to sit on the hot pass for a while before it is served.
Would be so much better if this issue could be addressed.