Magic Grill

One of the worst kebab shops in Cardiff. Disgusting food and even worse customer service. Please do yourself a favour and do not purchase food from this place as i have had nothing but bad experiences with them. Just to let you know if you complain about how poor the food is, or how they messed up your order and how bad the customer service is over the phone they blacklist list your name, address and telephone number. And if you complain to the delivery driver he just takes your money and runs off as fast as he can away from your front door to his car. The owners of this place need a course on how to run a business as they obviously lack any simple basic skills in what they do. How can their cook not know a doner kebab actually comes served with pitta bread( i was told this by the manager himself on the phone), and that the kebab meat shouldnt taste like its been on the grill for 2 weeks, or that a extra peperoni pizza actually has to come served with peperoni ?Their loss as far as I'm concerned because canton has by far better takeaways than this place.

This is usually my regular go to when I cba cooking. Usually fine, sometimes they get it wrong but I'm easy going I let it slide. Tonight, they've completely sent the wrong food, waited an hour not to happy but mistakes happen. Phoned them and received nothing but attuide. Told them I dont want the food and I want my money back. He told me he won't do it because the 'boss' wasn't in then put the phone down on me!

The staff are brilliant, they cater for all your needs, the delivery drivers also are great.
Food is always hot and delivery time pretty quick, always order from here. 10/10

Good food! And really decently priced! Also very friendly!

Yea really rude staff including the one eyed monster. Food terrible.bring back tuck in

Another great job from magic grill 👌 they are the best ...they look after me well they even delivered the food to me out of hrs ...!! Brilliant!! Keep up the good work 👍

Food wasn't packaged properly and the box collapsed as soon as we walked out of the shop. We went back to ask for a refund but the staff were rude and unhelpful, they refused to offer any refund or replacement.

OK however I ordered online and paid for delivery, but they said the driver wasn't available so I had to collect the order. Didn't refund the delivery charge. They said they'll put in extra meat but I didn't notice anything extra.