Burger King
Border Retail Park, Holt Rd, Wrexham LL13 8HL, United Kingdom
3.5
716 reviews
8 comments
22X7+2P Wrexham, United Kingdom
Location reporting
Claim this location
Monday: 10–22
Tuesday: 10–22
Wedneasday: 10–22
Thursday: 10–22
Friday: 10–22
Saturday: 10–22
Sunday: 10–22
Tuesday: 10–22
Wedneasday: 10–22
Thursday: 10–22
Friday: 10–22
Saturday: 10–22
Sunday: 10–22
Drive through order had missing items so after getting home had to drive back for the rest of it. Asked for the order to be made fresh again which they said no problem. Food was the same just in a new bag and fresh fries, cold burgers. Never going back. They didnt offer an apology and noone answers the phone. I swore never to come back 2 years ago, things havent changed.
The experience was salvaged by Steven who was extremely helpful and genuine, he clearly cares very much about his colleagues and the restaurant. He assisted us and the other customers from the moment we came in the door till the moment we left - all while keeping on top of his duties.
Was served and me and my three children were very well looked after by Steven.
Have to say he was amazing. Shame the other staff where a little rude and one even spoke to Steven impolitely. Manners don't cost anything specially to a member of your own team..
My son asked for two lids and she rolled her eyes at him.
Food was tasty. Steven needs to be in charge 5* for customer service for him. He worked very hard