The Safety Supply Company
Shubette House, Apsley Way, London NW2 7HF, United Kingdom
4.3
183 reviews
8 comments
HQ96+58 London, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
In my case, an order of reasonable value was apparently dispatched (as a notification was received from both them and their courier company DPD) but a further email was received literally 15 minutes later advising the parcel was delayed (also DPD).
When I recently followed this up, admittedly around a month after the delay notification; prompted by the item's non delivery; I was told that they would not investigate nor provide me with a proof of delivery because my follow up was outside the time specified in their terms & conditions. Whilst I understand that they have their procedures, and my contact to them was outside of their timings; I would expect quite a bit more help; as both they and their courier partner could, if they wished to, investigate the non-delivery and at the very least provide me with a proof of delivery.
Seen as they are called the safety company I would watch out if you buy a hard hat 🧢
Unfortunately I received the item damaged in transit. I emailed and straight away they sent a replacement and I received it the very next day.
Highly recommended and I would shop again.