Subway

Nice and patient staff, but somewhat impatient supervisor or manager. They also don't accept Amex. But overall still a decent service and I will go back.

The service is very slow. Staff looks like they don’t want to be there. One of the girls was just looking at her watch instead of making the sandwiches. The girl on the salad section seemed like she doesn’t know how to use the cash register and it took her a long time for a payment so the employee on the meat section had to start working on the salad section as well.

A really lovey place in Dartford which is awash with take away and this place is often ignored
The staff are friendly, and they he service is very good, the place is spotless.
Good place to grab a sandwich just before heading to the theatre

Friendly service, clean restaurant,, air conditioning, tasty sandwiches

Amazing service! My son loves it here! Well done to the staff!

Very bad service, states that the shop closes at 9pm but when I went there at 8:15pm, one of the staff told me that it's closed and when I asked why so early, they couldn't even think of an excuse and just told me to leave. Terrible! Never going back there.

Better than last time! I had a wrap ..was tasty..hard working staff .. friendly

RUDE MANAGER, HORRIBLE CUSTOMER EXPERIENCE

The food is usual but the staff experience is horrible specifically the manager (Christina or Christine) who probably needs training on how to drive a decent Customer Experience, if not great. I connected with the store staff as I had a point/reward related issue during my visit and Christina wasn't there. I was asked to call and someone got back offering a free sub as they were unable to resolve my reward related issue.
After a few days when I visited the store next ( it was around 8 pm), they closed the store early as they had some issue with their payment machine. I met Christina then and the colleague who I spoke with earlier (the one who offered the free sub). I was asked to visit again because I wanted to buy a 2nd sub but the payment machine wasn't working. Then I didn't pick the free sub as we were 2 people and I wanted to buy a 2nd one for our dinner. So we decided to go to a nearby restaurant instead.
But when we returned after a few days, Christina bluntly lied that it wasn't her who we met during our last visit and said it was another manager. Both my wife and I were shocked by her lie as both of us are 100% sure that it was her we met and spoke to that day in person in store. Even if for a second we assume that it wasn't her, she wasn't willing to understand that for a customer any staff member (incl manager) represents SUBWAY and if someone from the team has said / done something, manager / subway needs to own it up. She just said she wasn't there that day when we met her and she doesn't care what her colleague offered us.
We felt utterly disrespected by her attitude and behaviour. We clarified that we are not here just for a free sub. In fact we want to buy 2nd sub with a meal option too but she treated us as if we were beggars. I am sorry for putting this long and negative review but we never had such a DISASTER experience anywhere in our lives. You offered us something BECAUSE you messed up an offer on my rewards points, you asked us to visit your store and when we did, you treat us this way,.
We were so excited about having a subway in our locality but I am never going to set my foot in this store.