PAUL Marylebone

Wonderful location and good service. The food itself wasn't the best experience. We asked for pouch eggs and they came cold and no runny and my avocado on toast were just a smear of it. A bit disappointed taking into account the price you pay.

Coffee quality: not amazing, over extracted, plain. Served too (too) hot.
Patisseries: pan au chocolat not bad, but the almond croissant is way more than disappointing (hyper dry)
Location: amazing, amazing spot they have
Actual place: not hedonist at all. Crowded space, with all of the tables too close together.
Experience: toilets were close, they served all in takeaway cups and paper bags, tables weren’t clean, decoration looks very fake…

The worst coffee experience of the year so far.

I must simply say that this is one of the best Paul stores in London. Having visited this one and multiple outlets over the last few years, it dint take me long to place their outstanding customer service. On all the occasions I have been here, I was served with a warm smile and a nice chat. Their quality of food or drink is noticeably good as well. Ms Alice was fabulous in her job and just eased through and helped me with my purchase. It’s so warming so see such wonderful souls who go above and beyond to do their job. I would appreciate her customer service wholeheartedly and recommend her.

Staff friendly . Good selection of food and drinks.
The toilet was out of action hope the sort it out very quickly as that's not good when you don't live in the area.

I can see from other reviews that I’m not the only one to take issue with the way the staff behave. I walked up to the counter but was quite clearly still deciding what to get, while the guy behind the counter kept asking me if he could help me - effectively telling me to hurry up. There was no queue.

I asked about gluten free options as I am a recently diagnosed coeliac. This means I am ALLERGIC to wheat. He dismissively, with a smirk, responded there were ‘obviously’ none (beyond a macaron) because it’s a bread place.

My dude, gluten free bread has existed for decades. It isn’t common to see it in cafes for sure, but I have to ask. In every cafe I go to for the rest of my life.

But I understand this place a small shop with limited space for different options, I am fine with that, but perhaps retrain your staff to not be so dismissive of people asking questions. It was my first time out and about since my diagnosis and it actually rather annoyed me.

Oh also the place was dirty and run down looking. So yeah.

I wouldn’t have even come in aside from our daughter needed to eat and I wish I’d taken more time to pick literally anywhere else. My wife’s sandwich was salty and mediocre. Our coffee was also bitter and overpriced.

I’ve never been to a Paul in London that I thought was good. I will actively avoid them in future (not least because a macaron is not a good lunch).

Lovely croissants and selection of cakes, especially the Valentine’s selection, see photo below. I ordered a flat white, my usual, coffee was ok but the frothing of the milk could have been better. In an industry where quality is up there, you need to deliver. Shop looked a bit tired but otherwise pleasant.

How many bad customer service reviews does this place need before the manager actually does something about it? Young male (mid 20s) with a serious attitude problem was rude and arrogant. It's honestly an embarrassment to the brand, avoid this place.

The BEST hot chocolate and I don’t even drink the stuff!
Seriously… I never normally drink hot chocolate but Paul’s hot chocolate is outrageous!!
You’ll only need a small but it’s something so amazing it’s like a life experience!