PAUL

A convenient location to have tea and coffee with something quick to eat. The service here has always been friendly and efficient for me so no complaints there.
It's spacious so we have always managed to find a table for 2. I really enjoy their chai latte and sandwiches. I've had a better almond croissant elsewhere compared to the one at PAUL, so I would go for the plain croissant next time.

Nice place to visit !
But the service isn’t as expected !

Their staff was RACIST. I visited with my family. Poor staff and service. ONE OF THE receptionist behaviour was unacceptable the GUY NAMED PAUL just yelling and was being rude just because we pointed towards the thing we wanted. He was like I’m going to refund you the money as I don’t want to serve you anymore. Upon asking who gave him the authority to do that he started being racist saying who are you. This is not even your country.
I need the management to keep such hot headed and lunatic people out of their business. Because reception is a customer service job. And any such behaviour can never be tolerated.

In this current economy when regular clients come and ask to be seated and whole section is closed at 14:00 while 4 staff behind counter are giggling - you rather walk away business then provide a seat - assuming your paying too dollar for the rent - staff need to be told the value of net profitability maybe? Service is getting worse - manager do something !

Very low selection of savoury items for a Paul’s. Hardly any savoury items, 3 hours before closing. It’s Sunday, yes, but if you’re open until 5pm, why would you have hardly any savoury items at 2pm. Staff seemed more interested in cleaning to be ready to close.

I have to say that I am normally averse to leaving negative reviews, life has not been easy for any of us over the last 3 years and ill considered criticism can just sound mealy mouthed but our experience at Paul on Baker Street this Saturday has left me so disappointed that I wish to share with others.
We entered the establishment to find busy tables but little by way of a queue. I ordered 2 coffees to have sat outside, as it was a pleasant morning. Having ordered my wife went to use their w.c. to find it locked. When we highlighted this, the server pointed to a sign sellotaped to one side stating "take away only". Having said that we were going to sit outside and having seen full tables, this non vocal just pointing at a sign was a little taciturn to say the least. Nonetheless we stood to one side to await our coffees, at this time two further customers had entered the facility, their orders were taken and whilst they too had ordered coffee, they were served before us whilst we were left ignored.
After 4 - 5 minutes of this my wife approached one of the servers and asked whether our order had been processed, to be told a fairly derisory "no". In light of this she asked the other server to cancel the order and to reimburse our credit card. The server duly went through the charade of reimbursing the card and we left the facility to get a coffee from a street bar.
We are now 5 days later with no refund to our account. If I am honest, the £6 is slightly frustrating but it was the entire visit that left us totally bemused, to experience such poor levels of attention from staff demonstrating open ennui was frankly the worst level of customer service that I have seen in many years ( and I work in the service industry myself ).
I would beseech anyone to avoid this establishment. There is a fantastic street vendor just the other side of Selfridges, the lady there served a great coffee with enthusiasm and a smile.

The staff here were uninterested and actually borderline rude, the woman who took my order at the till literally showed no interest in my order and demonstrated really poor customer services. I even said hello and thank you, to get nothing but a blank face back at me. The food and coffee was, as always with Paul, very nice but I really don't like the wooden cutlery, it's by far the worst experience to eat food with and it heavily affects the taste of the food you're eating, as it mostly tastes of food. Please invest in actual metal currently and platee, which is how it should be. Overall rather let down and disappointed with my visit to Paul.

Recently it is fairly disappointing. First, the people don’t know what they are selling. An eclair Paris Brest is not a chocolate eclair. And then the lazines of leaving ALL of the prices on the window when half of the pastries are different. Third, the quality has just gone down. Chouxquettes used to be great. Now soggy and heavy. It is a pity but won’t be returning.