SEAT Wrexham

Had MOT done here, I believe it took way to long as a waiting customer at over 2 hrs: then a few days later, took the vehicle back for a retest to simply check a tail light bulb and the staff were messing around for over an hr again. Around 3.5 hrs for an MOT? I think efficiencies need looking at at this dealership!!

AVOID at all costs! They are dishonest predators who have caused irreparable trauma to an elderly disabled woman.

My mum was conned into purchasing a Motability vehicle which was not fit for purpose. She only had 1 stipulation for the vehicle and had to pay a sizeable deposit to ensure the vehicle came with this requirement. During the ordering process my mum's requirement was mentioned and discussed several times; the salesman even looked up the varying models of the vehicle on the system to ensure my mum received the correct model with her stipulated requirements; it came at a cost which my mum was willing to pay as it enabled her to continue with her independence (which is the essence of having a Motability vehicle).

On the day of collection all went well until we got the vehicle home and realised it did not have the function my mum required. When this was highlighted with Stoneacre they denied that the requirement was ever discussed and if she wanted the function in a new vehicle she would have to pay another £900 on top of £1000 she had already paid. They did not give us a print out of our purchase when we made the order so we had no evidence to prove we had requested the specific function - it is Stoneacre’s word against my mum's. During one phone conversation the manager actually laughed at my mum telling her the vehicle she got was the one she ordered.

After ignoring all correspondence Stoneacre lied to the company designated to fit the electric hoist in the boot of my mum's new vehicle telling them that the vehicle was cancelled and the hoist was no longer needed. They then employed a local company to fit the hoist instead.

There is more to this saga and Stoneacre’s lies and deceit but hopefully this belief account will act as a warning to those looking to do business with this dealership.

My mum now has to arrange for another vehicle and have it fitted with a new hoist again at cost to her, this whole experience has been traumatic and is still ongoing.

Phoned for information about the seat mii ev , guy on the phone useless so he took my details for someone to ring me back. Never heard back from them. No problem took my business elsewhere. Suggest you do the same.

I didn't notice on pick-up they had disconnect my dashcam. If l'd had an accident on the way home l would not have had any evidence plus since then its hasn't been working properly.

Brilliant service. Quality cars.
Very helpful sales team.
Did everything they could to help get my lad his first car

Ordered a new seat ateca fr sport. Was informed due to covid the car would be delayed due to a shortage of micro chips. Nathan the sales manager moved heaven and earth for me and the car arrived 4 weeks later. My sister ordered a skoda to be told it is getting built in December. I was so grateful. The team at seat are excellent. A few bad reviews on here but you can't please everyone.

I got another car from stoneacre but this time from Seat , All sales team was great, helpful and stayed longer working hours for me, thank you, they done a lot for me x Ross brilliant salesman will be back to him again definitely xThank you Seat team x

Always an amazing service here. The guys aren't just hard salesmen trying to push cars on you. They've always found us the best deals we can get.