Cash Converters

I bought an Xbox 360 last weekend from the Portsmouth Cash Converters store on London Road. I asked for an Xbox 360 slim and I was so happy when Jane the manager came back with a slim COD Modern Warefare 3 limited edition 320GB console in excellent condition for £69.99 with a controller and all the leads, even a HDMI cable and charge cable!

Not only that but she then reduced the console to £59.99, so I saved money to spend on 4 great games to go with it. I'm looking forward to returning soon and buying more second hand games in good condition and at really good prices. I left the shop feeling very satisfied with my purchase and I was so impressed with the customer service I received.

One week on and the 360 is working perfectly. It even makes Call Of Duty like sounds when you turn the console on and eject a disc. Very cool! Thank you Jane!

Such great service from all staff members at Portsmouth over the years! The lad at the back with the glasses can share his extensive Guitar knowledge and there is nothing that he doesn't know about duesenberg Guitars and damage to the ACL!

They have good things and really bad things that they try to sell as okay things.
Had 1 customer service interaction and was simply horrible. Took almost 2 months to have someone look at the problem with me calling every week asking for an update(and being reassured that they would call me back with updates, which never happened). Had to argue and was taken for a fool until I came with precise and specific details (been with them for a month and they said it only passed a week at max, the boss is never in the office and he is the only one that can do anything, they promis to call you back but never do). The good was still covered by warranty and not sure if intentional or not but they fixed it right before it would expire... go home woth the fixed good, use it for another 2 months and it breaks again! Same problem as before. It seems they just patched just enough for it to work and to get me out...
Well that sucks. Care when you buy couse after its sold they will try as much as possible to not help you.

Edit: TL:DR worst customer service but good shop to find what you need. Staff is okay when you buy but horrible when you need a repair.

Edit 2: Contacted them via email a week ago. Still no reply or any sign from them.

Went in Friday and bought a watch which had multiple dials to tell the time on, when I got home and set it up only realised that only one worked so returned it and was told that it had four batteries in it and all had been replaced and now should work perfectly. So I set it up and drove for day out with family. Upon checking the watch still two of the dials still didn’t work so to it back for a refund. But later I went into the jewellery shop where they had said that they had replaced the batteries only to find out that only one had been replaced ! So basically lied too. Will think again about purchasing from there again.

Excellent service, came in to get a phone, wasn’t too sure what one to get but got brilliant advice and help from a very knowledgeable member of staff, Paul. Very welcoming and friendly staff, the store looks great, so clean and tidy :) great experience, would definitely shop here again, thank you very much!

Chris, Kerry and Liz were very friendly and helpful, great customer service will use again.

Great shop. Lots of different items. Staff are really helpful.

Here at Cash Converters.
We specialise in burglaries, Granma's Jewellery, Mum's got some expensive ornaments, bring them down, we don't even mind of you don't tell her.
All we ask is that you can prove your fake ID won't get us into trouble with the Police.
Best of all, we'll give you to worse price possible because we know your desperate.

Look forward to taking down to you