Would rate it more if staff had better training for the job role, knowledge of the company, surrounding area and skills in hospitality.
Just based on the apartments, great city location walking distance to harbour. Clean and spacious. Good for a 3 night stay max. WiFi worked well in living areas.
Bathrooms could be updated, very tired looking, the Toilet itself was coming away from the wall and half of the bathroom mirror was missing.
Staff were very confusing with check in. Called us total of 5 times each a different person asking what time we were checking in. Our details were clearly not taken down when we confirmed arrival the first call. Staff were the least bit helpful with parking. They were as confused as we were looking for overnight secure parking and didn’t offer much help to resolve this. We spent an hour wasting time on carpark searching. Parking can be requested and I asked for a space when I booked my apartment, this request was denied as the carpark was full, very disappointing even given notice of our arrival.
With training from the Company and staff hard and soft skills improving, this accommodation could be really great!
From coming from bath, the level of service was unmatched and we won’t be returning or recommending to Friends family colleges or others
Harry Xenophontos
POSITIVES : Spacious and well decorated suite. Fully equipped for short or longer accommodation. Shower was my favourite part of the suite. Big comfy bed with clean refreshing bedsheets. Amazing location in walking distance from the city centre.
NEGATIVES: Accommodation did not include the complimentary wine that has been advertised on ther website. On the wooden headboard of the bed I have found traces of previous residents. Basically there were two oily patches in the shape of hands. That was quite horrible and disgusting to discover. Worse than that was that we mentioned that to the reception and aksed for immediate cleaning, but later on the day when we returned to the suite, the problem was still there. Really disappointing and unacceptable situation.
Never booking again with Premier Suites. Cleanliness, hygiene and customer support are simple and important factors of choosing an accommodation.
Louise Rose225 days ago
Great apartments. The beds were incredibly comfy, the shower pressure good and everything was spotlessly clean. Reception were really friendly and helpful (this was my third time actually booking due to Covid lockdowns and they helped me move it each time). Really couldn’t fault them.
Shwets317 days ago
One of the best hotel apartment in city center with all requisite services.
Gfzone Ro1 year ago
Great apartments and very friendly staff, but the constant noise is just horrible if you are trying to sleep. It can start as early as 5am, drunk people shouting outside and slamming doors 24/7 are common occurrences.Far from being a quiet place…
G Figgle2 years ago
Great potential but tatty, the suite needed redecorating, the bathroom was mouldy and poorly ventilated, the heated towel rail held together with tape, no throw cushions anywhere, awful pillows and duvets (heavy and lumpy). The bare minimum of cutlery, crockery and kitchen utensils, not enough to make it worth using the dishwasher. Balcony filthy and mildewed Reception only open for short periods, however the staff are very helpful on the telephone
Melissa Kaplan2 years ago
We came here to stay for 1 night whilst viewing properties in the area. The was an overwhelming stench of cigarette smoke upon entering the building hallways and flat (we chose a non smoking room). The bathroom soap and shampoo dispensers were empty (whilst coming out of a pandemic) which is unacceptable, we had to provide our own soap. The biggest issue was at 3:30 am with loud partying on the premisus, residents banging in the flats and shouting with no security and an emergency number that no one answered for an hour and a half as the noises carried on, with no remedy of any security at any point to resolve the issue. Overall a very poorly run establishment. I absolutely would not stay here again. Will be requesting a refund for our underwhelming stay.
John Arnott2 years ago
These are beautiful apartments located in a desired area with plenty to do very close by, staff were friendly and check in was smooth.
We look forward to exploring more premiere suites in new locations after this, simply amazing.
Thank you premire suites for the hospitality and beautiful apartment.
If it's available we advise you to book a room ASAP!
Just based on the apartments, great city location walking distance to harbour. Clean and spacious. Good for a 3 night stay max. WiFi worked well in living areas.
Bathrooms could be updated, very tired looking, the Toilet itself was coming away from the wall and half of the bathroom mirror was missing.
Staff were very confusing with check in. Called us total of 5 times each a different person asking what time we were checking in. Our details were clearly not taken down when we confirmed arrival the first call. Staff were the least bit helpful with parking. They were as confused as we were looking for overnight secure parking and didn’t offer much help to resolve this. We spent an hour wasting time on carpark searching. Parking can be requested and I asked for a space when I booked my apartment, this request was denied as the carpark was full, very disappointing even given notice of our arrival.
With training from the Company and staff hard and soft skills improving, this accommodation could be really great!
From coming from bath, the level of service was unmatched and we won’t be returning or recommending to Friends family colleges or others
NEGATIVES: Accommodation did not include the complimentary wine that has been advertised on ther website. On the wooden headboard of the bed I have found traces of previous residents. Basically there were two oily patches in the shape of hands. That was quite horrible and disgusting to discover. Worse than that was that we mentioned that to the reception and aksed for immediate cleaning, but later on the day when we returned to the suite, the problem was still there. Really disappointing and unacceptable situation.
Never booking again with Premier Suites. Cleanliness, hygiene and customer support are simple and important factors of choosing an accommodation.
Balcony filthy and mildewed
Reception only open for short periods, however the staff are very helpful on the telephone
We look forward to exploring more premiere suites in new locations after this, simply amazing.
Thank you premire suites for the hospitality and beautiful apartment.
If it's available we advise you to book a room ASAP!
(Stayed 3 nights on the 25th/July)