DO NOT EVER STAY IN THIS ACCOMMODATION !!! I have booked this property and paid for the 4 day stay and then got refused to check in on the day of the actual stay. Which caused me and my 2 foreign mates to basically be out on the streets of an area we were completely unaware of. After calling customer service a few times to figure it out what was going on. I was getting just put on hold until I got screamed and threatened that I’ll be simply blocked. Which did happen ! Now nearly 2 months and I still can’t get my refund for the property I paid for and didn’t get to stay in…. ONCE AGAIN DO NOT EVER BOOK ACCOMMODATIONS WITH THESE SCAMMERS !!!
Shahana Begum1 year ago
DO NOT EVER STAY IN THIS ACCOMMODATION !!! I have booked this property and paid for the 1 day stay and then got refused to check in on the day of the actual stay They treated us very badly. We went from Manchester to London and there was no place for us to stay. Do you understand what happened to us? We went to apartment around 2:30 then they said we can’t check in at 2:30 we have to come at 3 then we went at 3 they told us we can't enter the apartment because I'm under twenty five. When I filled the form for apartment I didn't see anywhere that I have to be over 25 they gave me everything confirmation number pin number Since they gave us the confirmation email pin number why they didn't let us in it's a big crime we never expected it. When I was nineteen I booked an international hotel for myself and I never had any problem with them. They never told us that you have to be twenty-five. So why are we being treated like this here? When we called them they didn't want to talk to us. We are very proud of what they have done to us
Jeremie Machado1 year ago
SCAM ! SCAM ! SCAM ! Never book this apartment! It is a SCAM! They ask you for a £750 deposit but don't send you any link. I have sent thousands of emails and calls, no one answers me. Around 11pm on the day you were supposed to be in the apartment, they reply: saying that only UK credit cards are accepted. If you have a UK card you lose one day. If you don't have a UK card they offer you a cancellation, they lie and say it's refundable. IT IS NOT REFUNDABLE ! So I lost 650£ !
Ramnick Chung1 year ago
This place is a SCAM we paid upfront we turned up and they asked for a further £750 deposit which we were not told about, we had to go back home which was a 3 hour journey very poor service will be reporting to trading standards!
Jason Lucas1 year ago
We arrived to a room that had been lived in. I was terrified the tenants were going to come in. When I called the emergency line, they were so bothered by my concerns. This was an incredible scam. Terrifying, unsafe, & unprofessional.
Sarika Josan2 years ago
Had booked for a group of 4 ladies (all over 30) to celebrate a friends hen party. We had no plan to celebrate the party at the accommodation, we had booked Buddha bar for dinner and be at one bar for the evening out. The accommodation was purely to get ready and then to have somewhere to stay following the night out.
On arrival to check in was guided to call a number. The male at the end of the phone was very abrupt and passive aggressive to any query we had. Eventually he said “do not come to the property and watch if you do”. His behaviour was very shocking, scary, unprofessional and unhelpful. I have never experienced anything like this, locally or abroad.
Being 20 weeks pregnant myself and being a group of ladies, we did not respond well to this threat this subsequently we did not arrive to the property thus lost £300 we had paid.
In addition, we had to arrange alternative accommodation at a local hotel which resulted in additional cost.
Moreover, ultimately ruined the hen party. Very disappointed. Could only advise to stay away and book somewhere else !!!
Lo kwan ho2 years ago
It is a scam!!! Charged £750 deposit on the first day. No deposit no check-in! On the last day, they deducted £80 from the deposit for cleaning fee while we cleaned up everythinng before we left. Really rude and poor service, always did not receive phone call and reply messages, no reception and you have to stand outside until they receive the phone call! Big scam!
Laur Mar2 years ago
They charge a £750 deposit without warning on their advertisement, despite offering cheap accommodation in one of London’s deprived areas therefore making their accommodation cost more than a 5* hotel in an affluent area. Refused to refund so essentially just stole my money and left me with nowhere to stay.
I have booked this property and paid for the 4 day stay and then got refused to check in on the day of the actual stay. Which caused me and my 2 foreign mates to basically be out on the streets of an area we were completely unaware of. After calling customer service a few times to figure it out what was going on. I was getting just put on hold until I got screamed and threatened that I’ll be simply blocked. Which did happen ! Now nearly 2 months and I still can’t get my refund for the property I paid for and didn’t get to stay in….
ONCE AGAIN DO NOT EVER BOOK ACCOMMODATIONS WITH THESE SCAMMERS !!!
I have booked this property and paid for the 1 day stay and then got refused to check in on the day of the actual stay They treated us very badly. We went from Manchester to London and there was no place for us to stay. Do you understand what happened to us? We went to apartment around 2:30 then they said we can’t check in at 2:30 we have to come at 3 then we went at 3 they told us we can't enter the apartment because I'm under twenty five. When I filled the form for apartment I didn't see anywhere that I have to be over 25 they gave me everything confirmation number pin number
Since they gave us the confirmation email pin number why they didn't let us in it's a big crime we never expected it. When I was nineteen I booked an international hotel for myself and I never had any problem with them. They never told us that you have to be twenty-five. So why are we being treated like this here? When we called them they didn't want to talk to us. We are very proud of what they have done to us
On arrival to check in was guided to call a number. The male at the end of the phone was very abrupt and passive aggressive to any query we had. Eventually he said “do not come to the property and watch if you do”. His behaviour was very shocking, scary, unprofessional and unhelpful. I have never experienced anything like this, locally or abroad.
Being 20 weeks pregnant myself and being a group of ladies, we did not respond well to this threat this subsequently we did not arrive to the property thus lost £300 we had paid.
In addition, we had to arrange alternative accommodation at a local hotel which resulted in additional cost.
Moreover, ultimately ruined the hen party. Very disappointed. Could only advise to stay away and book somewhere else !!!