Excess International Movers Ltd

I can’t fault the UK side of the service. However, if you are moving from the UK to the US, beware.

Their US contractor, Schumacher Cargo Logistics, is quite possibly the worst and most frustrating company I have ever had the misfortune of dealing with. They will not contact me with any updates, and are unnecessarily delaying the arrival of our household goods. Customs was cleared two weeks ago and we still haven’t got a delivery date.

Absolutely no urgency from either side in dealing with this, in spite of the fact that I told them our move in date was over a week ago. We are still stuck eating cereal with plastic cutlery since I refuse to go out and buy new pots and pans and silverware because of an American contractor’s poor service and incompetence!

Really great service, I've never had to move anything internationally before so I had a lot of questions and the team were always prompt and helpful in their responses. They sent extra boxes, I packed my stuff, and then it was collected on the day I requested. It was really straightforward, they definitely made the whole process less stressful for me. Would definitely recommend. I moved from the UK to Canada, and was able to collect my stuff within a few days of arriving.

I contracted them to ship my vehicle and some goods in my own container to Johannesburg, everything was delivered to their offices in Brent Park well in advance to ensure that the goods were available when required. It was shipped a month late, no explanation, caused me to incur almost £3000 in costs as the documents they sent were invalid, vehicle etc arrived 3 weeks late, container seized due to documents, company not interested, took them to court they didn't even show up and have got judgement against them, they still haven't settled so next step in recovery with the courts.
Terrible service, no communication at all, no,response to emails and letter (signed for delivery), didn't even answer court letters?...
Was told by one employee that they were best in business and did this all the time, did he mean screw up everything, I am beginning to think so.

AVOID AT ALL COSTS

Not similar to earlier reviews, I have to say that employees are completely useless, incompetent and lie. They are so bad that we did not even get to booking with them.
Following the quote, with all details provided by me, including the date, we discussed over the phone. They asked me for the date of the pick up, checked on the computer and confirmed we are all good to proceed. 7 days later while trying to pay, i was informed they don't work on Sundays which was the day we confirmed over the phone and on the quote. Long story short she was unable to do anything to find a date or time that works, especially having lost the deadline to get parking restrictions.

As you would expect I speak with her supervisor to get it shorted. He promises they will short out the parking permit and pay for it. 2 days later i receive an e-mail saying they cannot take on the cost of £60. This is for a £700 pound move to Dubai they had messed up in the first place.

It's not worth your trouble.

A fantastic service for shipping my son's personal belongings from Toronto to the UK. Shirley was excellent, proactively advising me how to keep the costs as low as possible, advising me about Transfer of Residency exemptions and ringing me if she had any queries. The quote was competitive compared with others and after pick up from Toronto the shipment was in the UK and ready for delivery within 48 hours. Would highly recommend

Positives - clear and prompt communication / very fast delivery from Canada to the UK

Negatives - In focusing on speed it seems they sacrificed care. I had 2 pictures in frames which were very well packaged. Not only did both shatter in transit but the package was thrown around so much that the shattered glass scratched the image underneath beyond repair. Afterwards I was informed no compensation was possible.

Avoid this company at all costs. I don't know where to start with how bad this went with my shipment from Canada to UK.The collection team refused to come across a bridge to my property leaving us to ferry the items in our own car to them. Shipment took weeks longer than they highlighted and obviously externalised the blame. Despite giving explicit restricted access instructions they sent the wrong vehicle leaving me once again ferrying my own goods to the house. The team didn't even help me in, leaving me trying to get a 150lbs pizza oven out of my car on my own with a damaged shoulder. To top it all off they had damaged so many items and Metua refused any blame despite picture evidence from both end - disgusting!

I recently got my household goods to move to Dubai with Excess International Movers. They delivered all the items in perfect condition from door to door. I dealt with Mr Metua Carson who dealt with each of my query professional and promptly. He organised the pick-up from my home at an agreed day and time. The goods were delivered within the shipping duration without any delays. My experience had be very good.