Russell & Bromley Ltd.

Was out on Oxford Street shopping with my wife.
She got some nice stuff in there and generally likes Russell and Bromley a lot.
She told me staff were really helpful and she liked this shop a lot

Quality shoes and good customer service. Loking forward to patronise them again.

I can't express how happy I am with the customer service at Russell and Bromley, Marble Arch (484/486 Oxford St, Marylebone, London W1C 1NA). I believe the lady who helped me behind the counter is named, Jessie?

After 12 months, the stitching started to come undone around the leather that connects to the base of my boots ( Only Dry knee-high boot by Aquatalia £365). I took the boots along with the original box & receipt from October 2018, spoke with a couple of lovely ladies and they immediately got me a new pair from out the back. It was obvious that I had taken very good care of my boots to date and I do think it makes a difference when they can see the condition. It was a straightforward and easy exchange.

This was the best customer service I have ever had from a retailer. Thank you, Russell and Bromley!

Fabulous quality products. The staff were very friendly and helpful.

Friendly staff, nice atmosphere. I know nothing about shoes though, was bringing my family so.. yeah

Good service so good

Staff were very unhelpful and incorrectly processed a transaction... Fewer and better staff would be a good idea. Otherwise shoes are over priced...

Completely incompetent staff and dishonest service... I am not quite sure how this store is still open...