DEICHMANN

I had to take a pair of sandals back didn't think they would allow me to do it as I had worn them for a couple of hours. I wasn't able to get my money back but I was able to exchange them

Had bought a pair of shoes 2 weeks ago and returned with no issues.
We visited the store again today. This pair(see pic) was on discount but different sizes 24 and 24.
When I asked the supervisor she said it is just it is.
She was absolutely careless and just taking to her colleague without minding a customer being there. Ms. “Shay” was just careless despite being a supervisor.
That’s why I wouldn’t recommend the store.

Good variety of shoes. I always find some nice shoes. They have the best Size range for women, in my opinion at least.

It took longer that it should to pick up what I had ordered online. One person was doing most of the work. So far I am happy with the product and didn't really mind waiting a bit. The staff were pleasant.

I always like Deichmann shoes but the supervisor she don’t know how to talk with customer even they have own mistakes still she doesn’t want to apologised I didn’t mentioned even I wear shoes outside she was making her excuse and she blaming on me even she didn’t check what happened wrong with my shoes only she doesn’t want to exchange my shoes.They have to explain the customer return and exchange policy but they don’t do rubbish service by supervisor.

Was meant to open at 9am and ended up opening much later making many of us stand around in the cold
Completely wrong

Frequent consumer for years. More styles and economical pricing. Very good school shoe collection. Staff on floor are helpful to find the required sizes. Clean space and ample of seats to sit and relaxedly try the shoes.

I was there on Saturday with a friend who was buying some shoes & I witnessed a white lady (who I assume was the manager or senior staff) shout at a Young Indian girl, the "manager" then threw boxes with such force and anger, the young girl was apologetic and saying she was busy doing other work, but this just didn't sit right with me. I don't think I have left any reviews before and if I have it is minimal.
No one deserves to be treated like that at work, especially in front of customers.

Please train your senior staff