Clarks

Always go to the Gravesend store to purchase my two daughters shoes. Requested Carol (as we’ve always had her and had excellent service from her), but She was not in on the day we went so was served by Emily. Emily was just as helpful, even ringing another store to locate a certain shoe style in one of my daughters size. Carol was working at that store and she kindly brought the shoes to the Gravesend store for my daughter to try on the next day. Nothing was too much trouble. Will always use the Gravesend store first as can’t fault the service. Thankyou

2 young men who cannot do enough to help, Zach is brilliant with my twins who are definitely a handful but remains calm and SO patient. Definitely get one of these 2 to serve you for an effortless and efficient service. These boys both deserve a pay rise and a medal! p.s. hope you enjoyed the sweets as a small token of our appreciation.

Very friendly and helpful staff. I take my daughter here to be fitted for school shoes and they're always great fun. I much prefer this smaller store to the chaotic Bluewater store!

I have been Clarks customer for many years and absolutely loved the store. However, my recent experience has been very disappointing. It was very frustrating to find out that a pair of boots that I bought and owned for couple of weeks are faulty. Even though a member of staff admitted the fault, I was refused to get a refund at Gravesend store. I had no other choice, but to complain to Clarks customer service. This has caused a lot of inconvenience. One of the worst customer experience.

Staff were really good, looking for pairs of boots for my grand daughters, no problems in getting them from the store room for us. Well helpful and not just a number like some of the other shoe shops

Top service from who I think was the store manager or supervisor perhaps.
I went in to make an exchange today Bank Holiday Monday. Efficient. Smiling. Friendly. Wow! A natural!
Rare it has to be said. A1 customer service. Clarks you are lucky to have her!

Nice service,but because its such a small store they don't tend to have shoes in sizes above 10 (UK)

Very good shopping trip for shoes the staff member who served us gold star took time to make sure the shoes fit properly and gave very good advice highly recommended