Office

Not great at all! Ordered white vans the came with a stain on that had tried to be covered up with a completely different shade of white with the stain showing through the “cover up” I pay for new shoes not stained shoes! Not impressed that they would even think of sending stained shoes after me paying for them. Will not use office again for shoes. Do not recommend.

I made an exchange for a pair of flip flops because they got damaged in 4 days, when the woman went to the stock room to get a new pair, she went to the front and swapped the new pair with the pair of flip flops that people had been trying on and I did not realise until I got home because the flip flops are dirty, scratched and has foot prints on them. I’m so disappointed because this is not the first time that they have done this! They didn’t even want to give me a new receipt! Watch out if they do this because they clearly do it very often.

Politely greeted, but didn't have the size storage box we was looking for. Not their fault, very specific size. Went in on the off chance.

wide variety of shoes, helpful and patient staff when looking for shoes for my little one, if they don't have stock they will order them in for you11 always very helpful. first point of call for shoes :)

Terrible customer service. Staff extremely rude (even the main manager.) I wanted to get some shoes swapped out because they have been damaged (bare in mind that they are less than a year old and had warranty from the shoe company) and the main manager just told me that they are worn and she refuses to swap them out then I explained further and she just gave me the biggest attitude you could ever think of. So rude, never going back there again. Please don’t ever buy shoes from here because if you have a problem with the shoes they won’t service you as expected.

Staff always around to help, good sale prices too!

shoe

Picked up click and collect staff very pleasant and helped with my questions re Birkenstocks