Clarks

After coming to have my baby's feet measured and buy her first pair of shoes I ended up leaving and going to another store due to the member of staff who was dealing with the cue being so rude! I did not no I was meant to get a ticket and sit and wait but there is no sign to say so and no one told me either. Your staff allowed me to sit there for 50 minutes until I approached this staff member in which she abruptly said to me "have you got a ticket? I Cannot serve you without a ticket so you better go get 1. I then went to leave and in front of the busy shop of customers she shouted "I never said I wouldn't serve you did I? I was so furious and upset that of my first experience of buying my baby's first shoes was so horrible thanks to this lady who clearly lacked in customer service skills. I will not be going into Clarks shoes anytime soon nor will I recommend your store either.

Excellent service. I was shopping for some new shoes and slippers for both myself and my elderly disabled neighbour. The young woman that assisted was both courteous and knowlesgeable. We were both provided with a choice of shoes and she assisted with our needs without a problem. The shoes themselves on choice within the shop, are of excellent quality and I would heartily recommend a visit. Not the cheapest shoe shop in Stafford but you would be hard pressed to find a better quality shoe.

Awful service from one of the shoe fitters! Young talk blonde girl, we waited a very long time to have my little ones first shoe fitting and to buy his first pair of shoes. The lady measured his feet without any conversation with me or my son, there was a half size difference in feet but told me a particular size to go with. I asked if there were any shoes on the walker style in that particular size (I was told by another member of staff I should wait for the fitter to advise on style of shoe before choosing a pair) to which the girl replied "I have no idea, there won't be much choice" and then I started to look at the selection (without any help or guidance as the girl decided she wouldn't go and check). I then got asked after a minute or so of looking "are you going to buy any or shall I just see the next person?" In a quite rude and frank manner. I was terribly upset and felt like this staff member was trying to get rid of me in the queue. She had no customer service skills what so ever and I am really saddened about my experience as a first pair of shoes should be special or at least a smile would have been nice!

Fabulous service from Clark’s yet again. Their appointment service is great and saves lots of waiting time. Staff were all friendly and polite. Very busy , but nothing was too much trouble , they took time with us to get what we needed and we left with shoes and trainers for our 2 children. I did feel a little sorry for the lady on the door, she had to deal with rude customers who hadn’t booked appointments who expected to be seen straight away. I have to say she remained calm and polite , I’m not sure I would have been that calm or polite. Well done Clark’s , you have a lovely bunch of staff, ignore the few customers who are rude, most of us appreciate your service & help.

Took my 15 month old to get his feet measured for his first shoes a couple of weeks ago. Was very impressed with how organised everything was & what covid measures were in place. Gill was brilliant at measuring my little ones feet, even though he was having a meltdown. She was very friendly, professional & didn’t let his tantrums stop her doing her job. We were also served by Nic who was friendly too. They didn’t have any shoes in my sons size so had to order online, but very happy with the quality of the shoes. Would definitely recommend!

Called in to get some new shoes for work. My last pair from Clarks lasted a few years. I was served by Donna at the Stafford shop and she was very helpful and patience getting a few pairs for me to try on. I went for the AshcombeloGTX in the end and I am very pleased with the value and quality.

Thanks for all your help Donna, your a star.

Terrible customer service, we ended up walking away. Sarcastic woman on the door. We were a few mins late because my 2 year old needed the toilet. She said we’d be the next to be seen after the people already being fitted were done. Then all of a sudden she let in other people who arrived after us. When I questioned it I was just told we were late and would have to wait, no indication of how long. Will not be returning to this particular store again. Their selection of toddler sizes available the last time we went was shocking and they had to order them in. Not only that they ordered the wrong size!

Great experience, our little man's first shoe fit. Great service would highly recommend.