Turner Rise Retail Park
Petrolea Cl, Colchester CO4 5TU, United Kingdom
4.1
1 reviews
8 comments
WW22+CM Colchester, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 9–17
I’m a delivery driver for Uber and Deliveroo, I went to the restaurant to collect an order and was greeted by a nice young lad who told me I needed to be next door in a separate room for delivery collections. He very kindly directed me but that’s where the issue began. Once in the collection area I could clearly see my order ready to go, only a couple of feet away from me, the other side of the counter. There were 3 members of staff in the area, they could see that I had my delivery bag and was waiting. One female staff member wearing a headset was wandering aimlessly, appeared bored and made no attempt to greet me or ask for my order number. There were no other orders on the screen so it should have been obvious this was my order. A second staff member, another young lad was chatting to a third member of staff who just kept looking over at me, again no attempt to greet me. When I tried to get their attention, the female disappeared out of sight, followed by the young lad. This left a slightly older male member of staff, he didn’t attempt to speak to me either and instead made himself look busy by wiping down the coffee machine. After calling out “excuse me” for the 4th time and still being ignored, I left. Absolutely appalling experience but a massive thumbs up to the first lad who took the time and effort to help. I hope the next driver received a nicer welcome and that the food made it to the customer whilst still warm.
It’s a shame Google doesn’t offer the option to give zero stars because this place doesn’t even deserve one!