They rented my lovely Mumbles home for £19 a night (normal price £170), charged for consumables items not used. They left rubbish in the house for over a week, my gas was left on and full blast for a whole month, I had a broken window, broken shower and melted cooker nobs which were never reported. The new Director is extremely rude, disrespectful and slow to communicate. I would not trust them to manage your property. Worst experience I have ever had.
Leanne Clarke1 year ago
1st time booking through pass the keys can't thank the customer service enough. Me and my daughter go on many mini breaks and none have ever been so good at meeting our needs. I lost the key code (silly me 🤣) the team were so fast in replying and letting me know it. Nothing seemed to much effort would highly recommend to friends and family. Thank you all
Michelle Jones1 year ago
Highly recommended...professional service from start to finish .
Tracy Birmingham1 year ago
Excellent communication, fast response and very helpful with any issues. Highly recommended
Debbie Mcalpine1 year ago
This company took over my property 4 months ago to let it out as I was struggling with doing it myself between cleaning and managing bookings . The management service they offer is the best as they do it all and the fact I’m kept up to date with everything makes my mind at ease. Thank you guys and I’m looking forward to working with you this year 💕
Kieron Poole1 year ago
Stayed in one of their properties in Swansea with my family for my grandmothers 70th , amazing service from booking to check out. We have rebooked another holiday home for April. Thank you to the Swansea PTK team.
Victoria Jones1 year ago
Amazing if i could give more Stars i would 😁
Shannon pugh1 year ago
What an absolute breath of fresh if it was working with pass the keys, nothing was too big or too small for them to deal with, always so kind, understanding and professional. Highly recommended
