Bannatyne Health Club & Spa Ashford

Bannatyne Ashford is in need of a refurbishment in my honest opinion. The pool was OK, but sadly one of the spa pools was broken and looking at previous feedback, clearly has been for some time. I also note one of the showers next to the pool doesn't work. A clear sign the company like to line their pockets rather than spend money updating/repairing their facilities. If I was going to give a 5* review to anyone, it would be towards the Spa team. They were all very friendly and in particular Mollie Stevens who was so incredible & professional. My back has never felt better! Thank you.

My experience was amazing. I think mainly because of my masseuse I believe her name was Madeline. Omg she was amazing. She kept checking if was comfortable if I was okay, if the temperature was good and what she recommends. Her hands and her techniques were sooooo good. The pool and all the facilities were very busy I think it’s quite a popular place so didn’t get a chance to use it but the changing rooms were spacious clean and fine. Honestly would recommend for price and would definitely come again!

Treatments themselves were good, although I wasn't asked how firm I like my massage and came home with bruises all over my legs.
My therapist was continually yawning during my treatment.
The "relaxation room" wasn't relaxing at all due to the thuds from the weights room next door.
Had a nice swim however the jacuzzi was broken so it was basically a bath... Also a steam room out of action and a broken shower. I am 90% sure I saw a cleaner dip her mop in the jacuzzi.
Best bit was the cafe. Lovely food and friendly staff. Wouldn't visit again (and I'm not a complainer).

I object to paying for the use of a towel, dressing gown and flipflops. No other spa place charges.
Then to have to leave a £20 deposit for the locker band.
No free hot drinks. Which I have always had at other places. No cold water in the chill room despite asking three times. The reason it's not a one star. The treatment was good.

The actual spa bit is lovely, I had an amazing massage experience and so did my daughter. However since its a health club and not exclusively a spa, I think it kind of ruins the relaxing experience. You have to walk quite far from the changing area to where you have the treatments, so you are in your robe /towel and you have to walk past everyone who's dressed and coming in for the gym or eating in the restaurant. You also have to share the pool with loads of members including children. One of the hot tub/jacuzzi was broken. While in the relax room waiting for massage all you could hear and feel every couple of minutes was banging coming from the gym next door. The food from the restaurant was actually really really good value for money and food was exceptionally lovely.

All in all though the experience was only OK for my daughters first time at a spa (18th birthday present) but we wouldn't unfortunately return.

Lovely massages. Café very helpful in arranging vegan food for us. Reception and spa staff super helpful and found a piece of jewellery we lost during out visit and called us back later to arrange returning it.

Only complaint is that I felt a bit unwelcome on arrival as the maximum gown size was rather small. I'm 110kg, assigned male at birth, and the XL gown hardly covered any of my tummy, chest or upper legs.

Came here on a wowcher voucher. Super lovely first ever massage experience and access to all facilities. Shame robe and towels is only provided at an extra cost but by no means made the experience any less enjoyable. Changing room and shower facilities incredible and very clean.

I had a great spa morning here with my mum on a gift voucher. We had Molly and Niamh as our massage therapists and we were both very impressed with their technique. We will be booking in again soon. Thank you