Smartcaddy Ltd

Recently bought the SC301ER trolley. It's a stylish well made machine. It came with all the accessories included & at a price that puts
the bigger brands to shame. It came within 2 days of being ordered. Happy buyer

SMARTCADDY REVIEW

Smartcaddy SC301E - Space Black – Purchased 23 July 2013

The following comments refer to my personal experience following the purchase of the Smartcaddy SC301E in July 2013 and relate to an average weekly use of twice weekly for just under 5 years.

A complete failure of the electric golf trolley’s main structural member that supports the golf bag occurred on 15th May 2018

The fracture occurred at an area of high bending stress, which appears to have resulted from a hole where the control cable enters this tubular member. A hole at this location creates a Stress Intensification Factor (SIF) - this will magnify the calculated stress levels and in my case, led to a complete fracture. The nature of this fracture also appears to exhibit a crystallisation structure, which leads me to speculate that the material of this member is brittle. This in conjunction with the SIF combined with fatigue can (as here) lead to a limited life before complete failure occurs.

I explained all of the above to Smartcaddy Ltd and I suggested the failure, which occurred in less than 5 years, resulted from a design fault and therefore the manufacturer should replace the relevant components free of charge. However Smartcaddy Ltd. were very unsympathetic to this. Their response was that as the trolley was out of the twelve month warranty period I would need to pay for the replacement part(s) at a cost of £128 including P&P. Furthermore, I would also have to install the replacement part(s) myself.

In addition to this significant failure, I have had in total of two replacement battery chargers which failed during this time. One replaced free of charge the other cost £34.45 including P&P.

Finally, it is not possible to fit Hedgehog wheels to the front of this model of trolley as increasingly required by some Golf Clubs during winter conditions.

Therefore from my personal experience I cannot recommend purchasing the SmartCaddy SC301E.

Excellent company to deal with ... Great prices, very professional help from Mike with a couple of pre-purchase questions and very quick delivery. All in all, very pleased with the replacement trolley battery and would definitely use again.

If I could give zero stars I would. The product is flimsy-, the wheels and motor making significant noise after 9 months use. The upper bracket now has significant play. The battery charger failed after 13 months. The owner "Mike" is unhelpful in the extreme. I would advise very strongly NOT to buy this product- destined for recycle junk soon

Had my smart caddy remote control over a month now and I love it only one small gripe when turning it's either all or nothing, meaning it turns and works great but it's not very precise but with practice I have got used to it
It was well packed and posted safely nothing damaged etc was kept informed by email when it was shipped and arrived 48hrs after I had ordered it
All in all extremely happy with it all and everyone at the golf club keeps commenting on how cool it looks as it looks so much better than the motocaddy m7 and its £300 cheaper
Brilliant product and big 👍👍 from me

Mike at Smartcaddy couldn't have been more helpful with regards to sorting me out a new Lithium battery for my trolley.
My old battery had given up the ghost suddenly and I was in need of a battery forthwith and was teeing off at 11am. I told Mike of the situation and he put the battery on charge straight away which I picked up later.. This enabled me to play golf straight away.
Top customer service that 👌...
I can highly recommend.

It was bought as my 50th birthday present for me by my wife after 2 1/2 years the bottom frame bracket cracked and although still under warranty all I got was anyone who does TIG welding can fix that for you!!
If you want to return it the box is £40 plus postage.
The first remote died after a little over a year. The trolley died on me last Saturday and I’m giving it to a friend for spares for his. A shame I love the design but it just doesn’t last.
My old motocaddy S1 now 8 years old that I sold to a friend is still going strong.
I’ve replaced it with a powakaddy

Ordered a new small tyre for my Smartcaddy trolley, advised Re fitting by Mike. It arrived today and is now in place. Many thanks Mike.