WHSmith

I purchased some medicines that were needed urgently so I arranged for the item to be sent to this PO by "royal mail tracked 24". I attempted to collect the item at 3:30 pm and was told that it had not been delivered. Turns out (from tracking info) that they had received the item at 3:03. I told the old buy at the "business" window that it would have just arrived but it seems that he couldn't be bothered to look. Conclusion - these people are too tired to do anything.

I ask a member of staff to help me choose a ask for the Modern Buses Magazine, I had trouble looking the magazine the member of staff did not help me properly.

I have Asparagus and I am mentally unwell things like this is hard when there is the lack of help.

There are lots magazines messed up and to many to pull out and look.

Sort your service out?

I ordered some books online and I didnt receive any information about the order, I went to WHSmith and it seemed like they were totally disinterested and unhelpful.

Parveeni needs an attitude adjustment. I first asked her if whsmith sold boxes she said go check. Asked her about some forms and she rudely said go check with the post office. She is extremely rude and has no concept of how to interact with customers. I will never go to this branch because of how she made me feel.

A bit old fashioned and dated these days but it is handy for the post office.

Horrible customer service experience. Impatient staff who seemed totally unconcerned about helping you. Please get rid of those self service machines and actually serve your customers! We had to ask for clarification so many times that if we had just been served (instead of forced to use self service) then we would have been done in 1/3 of the time! Self service should be optional not required. Why are we doing to job of the post office staff?

Received horrible customer service today from the post office staff!

The staff member in question was a middle aged woman however sadly she would not share her name. Firstly, I was yelled at to use the full Self-service machines without any knowledge of my enquires by the staff member in question. Once I was called forward there was no hello or how may I help you which is not ideal but at this point not rude. I wanted to send a card next day recorded delivery & followed instructions to put the card on the scale. After this point, the server accused me of not paying for the card (which I brought with me from M&S) loudly in front of the whole queue which was highly embarrassing. I pointed out the card was not from the shop - instead of an apology I was met with further aggression. I asked her directly why she was being so rude to me & then the employee raised her voice at me. At this point I asked to speak to the manager however she did not call for them & instead told me I was wrong and told her I needed to pay for the card which was a completely fabrication that she had made up.

This was a horrid situation & was not at all handled well by the post office staff member as I was accused of theft & received no apology.

The WH Smith staff were lovely when I asked to speak to the manager to get an email address in order to make a formal complaint which has duly been submitted.

Extremely unprofessional and uncorteous lady at the post office section, forced me to open a parcel to combine it with another when there was no need and then told me she had not an inch of tape for me to close the parcel and that I would have to buy in store. This is the most ridiculous way to increase in store sales and shows a total lack of care and attention to help customers who are trying to return parcels safely during a pandemic!