Haddonstone Ltd

We visited Haddon Stone at East Haddon recently to order a statuette called Spring, which is part of the four seasons collection. The staff were extremely helpful and efficient and invited us to take a walk through their gardens before placing the order. It was explained to us that we could choose which colour stone we liked and that delivery would be approximately 6 weeks as these items are made to order. We are very happy to say that 'Spring' was delivered this morning and we are absolutely delighted with her. I would certainly recommend Haddon Stone to anyone thinking of purchasing a quality stone product at an acceptable cost. I cannot praise Haddon Stone and the service we were afforded too highly.

I cannot recommend Matt Plowe from Haddonstone enough! I required 4 x made to measure gate pier caps of differing sizes and needed to ensure they fitted within obstructions by the gate posts. By sending measurements in rough drawing form and photos, Matt was able to advice accordingly (with type of stone too). Haddonstone is certainly worth the wait in terms of quality and ease of ordering. Bravo!

Fantastic company , fantastic service , fantastic products . We already have a number of garden ornaments which really enhance our courtyard garden so when deciding to revamp our fireplace decided to go back to Haddonstone for a stone fire surround . We are pleased we made this choice as the product looks amazing and has transformed our living room . The whole process was smooth and professional as it should be for a premium brand . I would have no hesitation in recommending Haddonstone for both home and garden renovations.

Rubbish product. Rubbish customer service!

First off, they didn't notify me my order was being delivered today.

The product weighs almost 100kg, so would have required help to move into position. I needed advance notice to arrange someone to help.

Second, the product arrived damaged (see image attached).

I emailed the picture to them, they called back straight away, and the first thing they said was that I did it when lifting it out of its packaging.

They didn't ask if the packaging appeared damaged, or if I noticed it before lifting it out of the pallet, they went straight in and blamed me.

I noticed the damage before placing it on the ground, so was particularly annoyed by this.

I was then told that chipping like this can occur when new, and that there was no guarantee it wouldn't happen again if they sent a replacement.

How can you sell a product for this price if you don't have confidence it isnt going to chip like this? Massively overpriced!

And to top it all off, I now have to wait 2 weeks for them to come and collect it before issuing me a refund.

Buy elsewhere!

ALERT! BEWARE
Genuine honest review. Steer well clear of this company & Key Stonework Ltd, Keystone work Ltd are there re sellers for Haddonstone Ltd. The products I received (sand cast stone) are extremely poor of quality and are already literally disintegrating, when I initially raised my concern they denied responsibility and accused my builder. After a lot of research and other reputable stone companies contacted showing images of the stone I purchased (over £2000!) It soon became quite com-parent the goods I was sold were not suitable for purpose. After getting the stone independently inspected I was told it was due to to a number of factors which include the cheap quality of materials used along with poor workmanship during the manufacturing process. The pier caps and copings I have simply crumble away under your finger nail. Although after presenting my evidence to this company they were not willing to refund me but they did send replacements free of charge but to my horror again are not fit for purpose. I’m now sick of chasing up and getting fobbed off and am now going cutting my losses going to another stone company to fully replace and cut my losses only in hope this review helps at least 1 person.
Anyone else reading this please feel free to contact me if you are also in the same position.

Total lack of instructions for the (expensive) fountain I purchased - pay £400 for a small garden fountain and work it out yourself. Gave them a ring - sent me a technical specification sheet which was not help. Very disappointing - how difficult is it to put some instructions in with the packaging. Also - isn't it dangerous Electricity+ water+ no instructions... I would avoid this company.

Other people will have had this issue I am sure.
I live on a narrow lane and the house is set back from the road with a 60 degree gradient driveway in parts. We need small vehicles to get goods to us.
Try arranging this with this company though and it is a disaster. They are happy to take your money and reassure you that all will be well, but unfortunately the lack of relationship management between themselves and the distribution channels means that you are left sorting out problems with delivery yourself.

Today my goods turned up on an 18 ton wagon, in spite of me advising them against this. The driver had to return to the depot. I have taken a day off to accept the goods, but now I don't have them anyway.
Customer first ? Not really when things are very much left to chance and the customer is left to sort out the mess themselves.
Unless you have the time and energy to do the spade work in ensuring the right delivery for your circumstances, I would avoid this company.

Received my stunning vase from haddonstone yesterday. Looks great in my garden. Really knowledgeable and friendly company to deal with. Would thoroughly recommend.