Iceland Supermarket Honiton

Standard, bright, clean, well stocked Iceland with easy access, adjacent car park, and friendly staff.

Update: I'd like to HIGHLY COMMEND Jack for his outstanding, compassionate and considerate attentiveness to an elderly gentleman who was experiencing great difficulty with his shopping. Superb customer service from an absolutely first class employee. And a great service all around.

Service for myself was fine, although the elderly gentlemen infront of me had received some pretty terrible service from a bloke that was clearly miserable, telling him that if he checked the price correctly he would have know what the price was. Poor bloke was elderly, give him the benefit of the doubt

Spent £116 . Pleased with our shopping, many multi buys on the things we wanted. Good value. But oh dear, when we got to the till there was Ms. Blackeyes. I won’t put her actual name. She obviously didn’t want to be there and didn’t even acknowledge our presence. She put our shopping through at breakneck speed so there was no hope of putting it into our bags. We had to throw it back into the trolley and pack it in the car park. Not once did she speak to us. So management if you’re putting people like her on the tills give them a little training in their people skills. Remember there are many other places selling frozen products.

Fairly disappointed - not all that well stocked and the till staff were more interested in their personal life than us as customers

No eye contact and busy discussing how much they are going to be paying their parents!

No thank you or customer interaction at all!

Time of visit 11.30 Sunday 6th November

May I suggest customer service training and regular updates

Luckily I was not in store as a mystery shopper or you would have failed!!

5 star customer service! I came into this market looking for some specifics yesterday, and as I am from America I was not familiar with this supermarket at all. A very nice young lady named Summer was an excellent help and got me sorted out very quickly! Thanks!

Even though there was lots of good choice and some great deals but it did not have half the stuff I regularly buy and or if they do sell it not the quantity I need

Wonderful staff who are nice and friendly. Despite being very busy, the staff are still very helpful.

Great prices as usual, but what made the visit better was the friendly staff, who seemed to enjoy working there.