Marks and Spencer

We buy clothes, shoes, and other gift items before every holiday. Quality of the products are really good. Good Value for money.

I am amazed how friendly the till managers are. There was an issue with my returns with products I bought online, and the store manager, till staff and app manager spent about 30 minutes sorting it out, and gave me a credit note. Really amazed at the customer service. Keep it up Merton high store.Much love and Respect for you all.

I usually only have a coffee and muffin when I visit M&S CAFE, but decided to have the avocado on toast with poached eggs as I was feeling hungry. Omg, it was delicious, served to order and so quickly. I would certainly recommend this dish. Always a good place to relax in with nice staff.

Met a friend who lives local, we both went to have a coffee there as they had a Costa inside. That's possibly the largest Marks & Spencer I've ever been to with the exception of the Oxford Street branch. It seemed pretty nice.

Always a joy to amble around the shop floor where staff are helpful and friendly. The quality of the clothes (M/F + Kids) is very good. Plus a romantic place.🤗🤗🤗🤗🤗😍

Shockingly bad service from a manager no less! Went into M&S late Saturday afternoon with my young daughter in pain, because her breast buds having been developing over the last few months, that day were particularly uncomfortable! The training bra/vests I had supplied her months ago, were no longer helping and she felt it was time for her first actual bra. First thing I noticed was fitting room closed! So wasn't sure how my daughter could actually be assisted. Asked a shop floor assistant, who explained all staff were behind the tills so no one was available to assist. I asked to speak to a manager as I felt under the circumstances, M&S may go the extra mile. However I was ready for a no, sometimes, most of the time, these staff are not proficiently trained enought to think outside of the box and know when an act of good gesture is needed! What I wasn't and I will never be prepared for, was the dissinterest and almost irritated look, I was met with, by a manager. I was then taken through the computer says no routine, no consideration given whatsoever, and barely any eye contact was made with myself, or my daughter in question. No smiles, no how can I help you, no, good afternoon, and no manners whatsoever. Her face remained stuck in constipated mode, during our entire exchange. What's sad, is her colleague who initially assisted me, was much more pleasant to deal with! Managers, do the training and set the professional tone, so this explains a lot about why customer care in M&S overall is so bad! Although I accepted an electronically booked appointment for the coming Monday, it was too awkward not to, once I received the confirmation email, it was promptly cancelled!!! Off to New look instead, to have a stab in the dark, I'd rather that than accept this blatant insult. The manager that dealt with me (I've deliberately refrained from using the words, assisted me) was heavy set, dark olive skinned, with tattoes on her middle finger and inner lower arm! If anybody from M&S actually reads these reviews and cares why their business and the highstreet overall is dying; she and others like her are why! Customer service 101, smile, be pleasant, do your best to assist and if you can't, pretend to be or really be sorry. Finally, the customer is always right, meaning, they are important and should be treated as such.

Lovely store, plenty of tills open, friendly staff. Bought Heatgen thermal tops and leggings. Tops are lovely, leggings don't seem to be as warm.

The store is spacious clean well stocked. Today asked for Macaroni as I did not see it, the shop assistant went round the back to see if they had it in stock. The cafe has a lovely variety of hot and cold beverages and food.
The new autumn range of clothing is out now very nice.
The staff are always willing to help.