Tesco Superstore

I’m going to review the features within this store and then give my final review. Starting with:

Customer Service: The customer service in this store is okay, its not outstanding nor is there anything special to rave about – it’s just alright. The members of staff are easy going and I personally have never had any issues with them nor seen customers at odds with them either.

Size/Services: To say there are a handful of services within this store would be an understatement. As you can see from my pictures, the store is expansive and VAST. There SO many services and features within this Tesco, that trying to name them and go through them all individually would make for a long list, but I can mention that they do have: a post/mailbox, customer services section, news and mags, technology and gaming section, clothes, bakery, etc. As you can see from my pictures, the store is massive as it also has over 20 isles worth of merchandise. This is fitting considering that this Tesco is the largest supermarket within Catford, thus making it the hotspot “one-stop-shop”.

Queues: Despite the size of the store and how busy it gets during the peak hours, the members of staff working by the self-service checkouts generally do a good job of keeping the queues moving really well. There are a lot of manned tills within the store as well, so customers are generally spoilt for choice between choosing either the tills out self-checkout because either one is just as fast.

Hygiene:  The store is consistently clean which in this case is an impressive feat especially when you take the size of the store into consideration. Hats off and much respect to the cleaners because they do a good job of keeping the store looking clean and well looked after.

Summary
Overall, I have nothing but positive things to say about this store because it deserves the praises I have given. I can’t think of anything negative I have to say about the store off the top of my head nor from past experiences shopping there. I would highly recommend this store to anyone looking to do their grocery shopping in Catford.

I’ve been hyping this branch up to everyone I know because it’s got an amazing range of world food products. I love Dragon stout, Nigerian Guinness and so many of their Caribbean and Asian seasoning options - the stuff I got here made my day ❤️ area gets a few people living rough so there’s a chance you might meet one or two but seems safe and positive atmosphere overall.

Never had any issues at this Tesco but the reason for this 5 stars is solely because of Richard. He manages self checkout most of the time I'm there and he's so helpful, light-hearted and just an all around delightful person.
I was hoping to give feedback via the WOW employee reviews but none were available. I hope this gets back to heads of staff!

Used your photo booth and your 'young man' Simon was most helpful enabling a customer with great difficulties to obtain a Passport (Blue Badge) photo. Simon was so patient even though it took so many goes to get it right. Thank you Simon.

It a tesco you get what you expect. Price have gone up. There are some deals if you have a club card.
Yes I know, what riveting review.

Asked the store manager a simple question this morning. Why are you no longer selling hotdog buns??? His answer was!! Well I don't bloody know!! But in a raised voice.. so I answered in the same way. Why don't you know? You're the store manager!! Surely if anyone knows it should be you? He then tried getting in my face

It's a great local store. It has from vegetables, fruits, frozen, freah, bakery, canned, and even clothes with real competitive prices.

Straight from the 1980s, Tesco seemingly does not care about this store, or the population of Catford. Its not the worst shop, but so far from the best. No parking