Marks and Spencer

The new store layout is terrible. Feels cluttered and very confusing. You end up going round and round in circles from dept to dept. The old layout was much more logical, spacious and easy to navigate. I can’t imagine an elderly or disabled customer to get around easily. Also, hardly any staff to help you. If you are going to change the store around, at least have staff on hand.

What have you done to this lovely store! I came from Windsor to shop and the new layout was a great disappointment and left with nothing! There’s a big Sainsbury’s supermarket next door, why did you feel the need to expand the food department? It’s not needed!
I won’t be going back, a very disappointed customer. 🥺

Lovely new food hall. Was told it's one of the biggest ones they have. A new large dedicated home section which opened last week is great. Lots of self service checkouts (I'm sure this will be a gripe for some) which is great as I use the scan and shop option on the app for food which is amazing.

The quality of clothing is great. Some bits are expensive but others are also very comparable or cheaper than other high street stores. The brand has done a lot to move with the fashion trends and as a young male I really like a lot of the clothes.

First time at newly opened cafe. Never liked it before as dark and depressing and honestly it doesn't look much different! Unfortunately the lift was out of order too today. I had heard there would be different food stations so thought that would be innovative and interesting and didn't expect to be ordering via a screen! I'm OK with technology but there were lots who weren't and finding it stressful instead of a relaxed experience. On the plus side they did have helpers. The waiting staff were lovely and obliging and the food came quickly and was hot. But I won't go back in a hurry and wouldnt choose to meet a friend there for a relaxing meal.

About the clothing part not as nice as before and only one small pay section and a self service section. I used the self service for 2 items but the machine kept calling for assistance for no reason so took me twice as long!!!

What the flipping heck have they done to the food hall? It's a shambles and goodness knows how much it cost? (can't pay staff more but can spend x amount on this monstrosity, doesn't make sense) It used to be a lovely food hall, but now there is no clear direction about where you need to go to find what you want. Prices have also become inflated, £6 for sweet and sour chicken, madness, probably need the money to pay back for the renovations. I also brought a baguette which even though fresh was also soft and not enjoyable at all. It used to be something to look forward to, to go to Marks and have a coffee and buy a few bits, but I'm afraid no longer.

Like the new layout.
Except, the self service tills in the non-food section.
I had bought glassware and there were no obvious facilities to wrap to protect. Just held it in my hand till I got to my car and wrapped it there.
Perhaps M&S could have a think about these sorts of items?

The store has been rearranged with out the necessary signage. As a result it is difficult to find your way around, we had to ask 2 or3 times during our visit. The new electronic tills needed an assistant to correct their operation. We will not be going back anytime soon.

I love what they’ve done to this store. Easy to navigate, open and bright. You can wander seamlessly from one area to the next. Was not sure I’d like the new cafe system but worked so well. Quicker smoother - brilliant