M&S Simply Food

Small grocery store stocked with lots of good choices for travelers. The selection of main meal salads are tasty and filling, and a good alternative to sandwiches and junk food. If you don't like eating with wooden spoons you may want to bring some cutlery on your trip.

Very confusing information from sales advisor , system too complex for them to understand I had to make several trips to the shop to clarify my order and get a refund due to me. I ordered some products , clearly specified the sizes I wanted but the items delivered from the warehouse was a different size. Very annoying experience!

Really Rude!!! The fat lady in the cashier thought I could not understand English and was really rude to me ! She wanted me sign my bill and I understood，but she said that again and again like a broken robot. Horrible person in oxford! I should not get angry for this ill-educated junk!

Staff lady named Sofia was very rude when asked simply questions. Started mocking me.

Apparently you can return an online order to any M&S Simply Food in the country - except this one

Better since it's refit but you wouldn't go there out of choice. Run by SSP and not M&S so bear that in mind.

This morning I walked into this store to purchase some juice which I picked up and intended to take to the till. The tills were not clearly visible and I walked to a corner of the shop. This is when I noticed a member of staff staring at me. She did not greet me or direct me to the till. She stopped her unpacking and watched me.

I'm not sure what her intention was, as I was clearly carrying my purchase and not planning of stealing two small bottles of juice if that was the case.

Once I made my way to the tills, I placed the drinks on the counter. While I looked for my card to pay. This member of staff had made her way to the furthest till and did not notify me to move along. I did not see her as I was looking down in my bag for payment.

When I did look up she was again staring. I was now fed up with her behaviour! I placed my purchase on the counter which she did not pick up straight away so in that moment I asked 'if there was an issue'. She looked at me dead in the eye and replied 'no'. Then she scanned my items.

I asked for a receipt which was placed on the counter. There was no thanks.

I have never been made to feel so uncomfortable visiting a store for a few minutes.

I will now take this further with Marks and Spencer and ask them to speak with Carolina about her conduct towards customers. If she has an issues with diverse people walking through the door, then she is working in the wrong sector.

Asked for a receipt didn't get one and was short changed. Asked again for receipt was told I couldn't have one because the system didn't print it! Terrible service especially when time is short due to catching a train