Tesco Express

Was first in line at the checkout queue and the woman serving made me move to the self service queue where each machine was in use and there was anothe person waiting. She then served the person behind me while I had to wait for the self service tills to free up. Found that quite rude and unnecessary.
Other than that I regularly use this store and have had no other customer service problems with it.

Usual nothing special it has basics. But be aware more expensive than main Tesco stores

Got to wait at tills till they serve u

I have come into your store a few times. one member of your staff i always look forward to seeing. He is always so friendly and gives complements to his customers. He was behind your till today with fab eye make up. I just want him to know that he is doing a fab job and keep up his good work.

Usual Tesco convenience store.

In my last 2 visits to this store, I have witnessed 3 (maybe 4) staff members with facemasks either pulled down or not being worn at all - and one of them was a manager. 2 of these were in the isles - a manager had it pulled down around her chin, a shelf-stacker had hers pulled down so it was not covering her nose on both occasions (not 100% sure it was the same person both times). A lady serving at a checkout without a perspex screen in place had no mask on at all - when challenged, she put it on but had to walk all the way through the store without one on to get it. I later saw her serving at the checkout without the screen with the mask pulled down, not covering her nose. As someone with a compromised immune system who always makes sure to go to the store at quiet times, I was very upset & scared by this.

If I could leave no stars I would. One female staff member from this store was particularly rude and patronising to me. I wanted to pay for a bottle of wine with some food items and the lady who served me was very short with me, made me get my ID from my car (kept massive queue waiting) and made me pull my mask down (to check if it was actually me) at the till even though we are in a pandemic. I felt so uncomfortable with removing my mask with lots of people around me. I'm 30 years old, work for the NHS but feel I was treated like a criminal. I've never had this treatment in any other shop before.

It's good to shopping there when you have to. Good customer service.