T & J Hooley

Very disappointed with quality of repair and service.

I took a heavily beaded gown in for repair after I had it cleaned at Timpsons resulting in numerous threads being broken on the dress and significant bead and sequin loss. I identified at least 17 areas, using safety pins for markers, in the shop with the assistant where beads needed replacing or tying off to prevent further loss. I was told that the lady repairing the dress would look over the entire dress to ensure it was secure so that I wouldn't lose any more heading. I was charged £65 for this which i thought was expensive but necessary as I wanted to wear my dress again. When I collected it over a week later I found 6 missed areas and had to return the dress to have the work completed. I had marked the 6 areas with pieces of white paper so they couldn't be missed. I had to leave work an hour early to catch them before closing (and again to collect it). When I did collect it today I noticed on getting home that a marker remained on the shoulder where an area AGAIN had been missed!!! As I cannot continue to leave work early and I need the dress for a wedding at weekend I have just had to repair the dress I paid £65 for a professional to do!! Extremely annoyed and will not be using their services again. They don't appear to take enough care over their work and clearly aren't bothered about customer service. If you value your garments do not have them repaired here!!!

Took my suit in to be altered last minute for a job interview. Like a true professional, the job was undertaken and completed in a few hours despite me showing up first thing in the morning. They also mentioned working till after they closed if it meant helping me get my suit fitted correctly. Truly first class customer service. Very knowledgeable and my newly tailored suit looks a whole lot better. Definitely hope to use them again and will recommend for alterations.

Thank you for being so efficient! I appreciate your wholehearted efforts and dedication.

I recently took my bridesmaid dress here for my friends wedding in Greece as it was slightly too small. The lady was so nice and helpful and made me feel really comfortable. She did the job in a quick time ready for my holiday and you couldn’t tell the dress had been altered at all and was perfect for the day. Thank you so much. I will definitely be back.

I’ve taken a few bits and pieces in for minor adjustments and repairs over the years and never had any problems.

I have just had a 3 piece suit bought for me as best man at a wedding and the groom is a painful hipster so has bought suits that don’t fit people with normal bodies. I brought the suit in and within a few days the trousers had enough room for my calves, the waistcoat closed around my belly and the jacket let me lift my arms. All alterations are undetectable and finished beautifully. It really is a skilful repair.

The reviews about the ladies attitude being bad, I think are quite unfair. She is not a TGI Fridays greeter, she is a tailor, and a very good one. If you want sycophantic reverence speak to a therapist. I found her warm and professional.

I would highly recommend their services.

Alterations done to high standard, used the services twice now and would recommend to others. As to the prices, you pay for professional work and skills.

Great service. They were very happy to sort a last minute problem.

Had Two bespoke fascinators made for a wedding. Absolutely stunning. Exceeded my expectations by a mile. Matched to the colours of our dresses perfectly.

Godsend this place for dry cleaning.very pleased with service