Ziba

I’m a regular customer and order here every week. Tonight I got barred! Tonight they got my order wrong, I went back with it and they said another 10 minutes for it, bare in mind I rang at 7:06 and was told 20 minutes. They gave my daughter the food 40 minutes later so I wasn’t happy of course. He told me that my daughter arrived late for the food, I was literally stood at the door when she walked over there so manager lied to my face! I said he should apologise and this is the best bit...he said no because he didn’t do anything wrong!!! Besides getting my order wrong and trying blame us for it being late, my daughter actually waited another 20 minutes when she got there so I don’t think so! Anyway he told me I could either wait 10 minutes for another pizza or get a refund and not go there again. I chose the latter, jumped up little ****

This used to be my go to kebab shop and I used to collect. Last time I ordered and collected I waited another 20 minutes for my food inside the shop. Got home and half my order was missing this is the third time this has happened! I called to see if I could some how get my remaining food I missed and they was so rude and arrogant and ended the phone on me. I won’t be returning.

I would rather go to Micks Hut in Preston town center much more welcoming and better food.

Ordered a takeaway from ziba tonight 1st of November 2022, we put our order in at 4-30pm it arrived after 2 phone calls to the shop at 6-43pm. Over 2hours late, totally unacceptable, such a shame as the food is good but very bad management. We will no longer be ordering takeaway from ziba again.

Ordered a Kebab and chips, ordered at 7.18pm, got delivered at 9.16pm, took near enough 2 hours(on a Wednesday) for soggy chips and a cold kebab. rang to complain and the person I spoke to was Sal, said he was the owner, was rude and arrogant on the phone and said he won’t do anything because the food was delivered and had been touched, when I asked how you’re meant to know the food is cold without trying it his response was that it wasn’t his problem, when I mentioned I’d rang up before and was told by a female who works there that the food was ready to go out and that they were waiting for a couple more orders to be cooked he basically called me a liar and that no one told me that, disgraceful customer service.

Had to give 1 star as couldn’t give 0. Food still hasn’t arrived and its over 2 hours wait time now. Bad attitude from management. I was told my food had not left the takeaway and I offered to pick
it up instead….all of a sudden the food is with the delivery driver. No apologies and then have the audacity to give me attitude when I offered to come and collect it.
Horrible service after being a loyal customer many years.

Have tried few times to get dairy free pizza to no avail and in this day n age a vegan should not feel discrimated against as others wouldn't like to be discriminated against;(

The pizzas and garlic bread freshly made and delicious. We had to wait a while for our food to be ready but it was a really busy day so it's understandable.

Appalling service and delivery time over 2 hours. Called 3 times and each time was answered with a terrible attitude of ‘what do you want me to do about it’. Bad attitude from management and horrible service after being a loyal customer of over 20 years.